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What is Net Promoter Score? with Jennifer Batley, Batley Advisory

EPISODE · Apr 19, 2022 · 31 MIN

What is Net Promoter Score? with Jennifer Batley, Batley Advisory

from Metric Stack · host Klipfolio Inc.

In today’s episode, Allan and Lauren talk to Jennifer Batley, Founder of Batley Advisory. Jen answers the questions surrounding Net Promoter Score (NPS): What is NPS? Who should use NPS? How do you calculate NPS? How do you segment your customers for the survey? What is a detractor and what is a promoter? Hear the answer to these questions and more in this week’s episode.If you love learning about metrics, you’ll love MetricHQ, Klipfolio’s online resource for all-things metrics and KPIs: https://www.klipfolio.com/metrics/. Metrics mentioned in this episode:Net Promoter Score: https://www.klipfolio.com/metrics/product-management/net-promotor-score-npsChurn: https://www.klipfolio.com/metrics/saas/logo-churn Retention: https://www.klipfolio.com/metrics/saas/customer-retention-rate 

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What is Net Promoter Score? with Jennifer Batley, Batley Advisory

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