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EPISODE · Nov 28, 2022 · 37 MIN

What is Workforce Management?

from Contact Center Show · host Amas Tenumah & Bob Furniss

Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad? Today Bob Furniss and I discuss Workforce Management. Why WFM deserves more empathy Why WFM is a lot of art and a lot science Wat makes WFM such a complex job And much more ... Contact Amas and Bob. http://linkedin.com/in/amastenumah/ https://www.linkedin.com/in/bobfurniss/

Episode metadata supplied by the publisher feed · Published Nov 28, 2022

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What is Workforce Management?

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This episode was published on November 28, 2022.

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