What Makes Someone Trust You? Earned Influence | S2E2

What makes someone trust you? In Season 2, Episode 2 of Earned Influence, Kathleen Long brings that question to Kelli Verdi, Kaylee Felio, and Joshua Taylor. The conversation explores how trust is built through curiosity, honest communication, vulnerability, generosity, consistency, and the willingness to admit that you don’t have every answer. Kaylee explains how providing useful resources helped her earn credibility in an industry she didn’t originally come from. Kelli shares why fast, direct, and honest communication matters more than delivering a perfectly crafted response. Joshua discusses how leaders can build trust by asking their teams for help. Kathleen explains why curiosity has been one of the biggest career unlocks she has experienced. The group also examines why people choose to work with certain leaders, companies, and solutions when there are countless alternatives available. Sometimes trust isn’t built by knowing more. It’s built by asking better questions, listening carefully, giving without expectation, and doing what you said you would do. Earned Influence is a Wrench Turners Podcast series featuring honest conversations with leaders who have earned the trust required to influence what happens next. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 What Makes Someone Trust You? 00:28 Kathleen’s Trust Question 01:38 Trust Through Useful Resources 03:40 Leaders Build Trust Through Vulnerability 05:04 Honest Communication Builds Trust 09:21 Ask Questions, Then Listen 10:08 Curiosity, Generosity, and Trust