PODCAST · leisure
Wrench Turners Podcast
by Mr Joshua Taylor
Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedInRemember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away.j.
Episodes
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Why Good Mechanics Quit Jobs They Still Love - Bobby Beltz on Wrench Turners Podcast
Bobby Beltz didn’t leave because he stopped loving the work. He left because everything surrounding the work slowly stole the joy from it. In this episode of the Wrench Turners Podcast, Bobby shares what dealership life was really like, from flat rate pressure and favouritism to unsafe decisions,...
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Flat Rate Is Costing Mechanics More Than Money - Bryan Collins on Wrench Turners Podcast
Flat rate teaches technicians to treat every minute like money. But what happens when that thinking follows you home? Bryan Collins is a BMW Shop Foreman at Braman Miami and a former Lexus technician with more than 15 years in automotive. He shares the early mistakes most technicians are afraid…
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The Automotive Industry Is Bigger Than The Bay | Jacki Lutz on Wrench Turners Podcast
There’s more to automotive than the bay. A lot of technicians spend their careers seeing pieces of this industry. The repair. The RO. The part. The customer concern. The comeback. The warranty line. The job in front of them. But automotive is a lot bigger than what we see from inside the shop. In...
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Documentation isn't PAPERWORK, it's PROFIT. Better notes build better careers Wrench Turners Podcast
Everyone complains about paperwork. The best technicians, advisors, and managers understand something different: documentation isn't paperwork... It's profit. In this episode of the Wrench Turners Podcast, Justin Gonzalez shares his journey from Apple and Lexus to leading warranty support for a...
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What Service Managers DON'T know about PROFIT - Pete Fisher CFO on Wrench Turners Podcast
What’s the biggest expense inside a dealership? According to CFO Pete Fisher, it’s people. Not because people are the problem, but because payroll, compensation, benefits, and personnel costs make up one of the largest pieces of the dealership P&L. In this episode of Wrench Turners Podcast, Pete...
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why dealerships lose their best technicians and how to keep them - Nicholas Martin on WTP
What happens when a dealership develops an exceptional technician but gives them nowhere to go next? Nicholas Martin began his automotive career pushing a broom, cleaning tools, and learning from every technician in the workshop. He eventually became a Mercedes-Benz Certified Diagnostic…
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He wanted to quit, so he became world #2 - Jamie Robinson on Wrench Turners Podcast
Jamie Robinson almost left the trade in his first year. He hated it. He felt like he wasn’t good enough. He wanted out. Then everything changed. Jamie found the right people. He asked for help. He chased the hard jobs. He learned diagnostics. He got better one day at a time. Years later, he won…
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What great shops do DIFFERENTLY - Earned Influence S4E3
What separates a great shop from everybody else? Patty Ruggia has spent years seeing dealerships from the recruiting side. Jade Price sees the industry from inside the workshop. Their answers point back to the same things: leadership, recognition, communication, customer experience, and the…
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What’s actually getting BETTER in Automotive? - Earned Influence S4E2
We spend a lot of time talking about what’s wrong with the automotive industry. So Jade Price asked a different question: What’s actually gotten better? Patty Ruggia talks about the growth of dealership support teams and the increased respect being given to technician education. Jade shares what...
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We keep promoting Technicians who were NEVER taught to LEAD - Earned Influence S4E1
Being the best technician in the shop doesn't automatically make someone ready to lead it. But across the "we fix things" industries, that's often exactly how shop foremen are chosen. They're great diagnosticians. They're productive. They're experienced. They know the vehicles. Then one day…
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More Tools, Worse Service: Are Service Advisors Overloaded? | 10 Mill Mastery
Dealerships have added BDCs, technician videos, digital inspections, AI, warranty processes, new software, and more administrative responsibilities. So why does the customer experience often feel the same—or even worse? In this Ten Mil Mastery conversation, Marshall, Josh Arnold, Brent Osmond…
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Customer Satisfaction Is NOT the Goal | Attilio Guidetti on Wrench Turners Podcast
Attilio Guidetti has gone from automotive school and race-team work in Bologna to leading Ducati service operations across 15 Asia-Pacific markets. Along the way, he’s worked as a technician, service advisor, international trainer, business owner, and aftersales leader. In this episode, we…
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Your Customer Doesn’t Care Which Department Failed | S3E3 Earned Influence
Your customer doesn’t experience your dealership as service, parts, sales, and BDC.They experience one dealership.When an appointment is mishandled, a call isn’t returned, a part update never arrives, or departments blame one another, the customer doesn’t care which team caused the problem. They...
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A Leadership question that changes EVERYTHING | S3E2 Earned Influence
Who loses if you don’t win? That question changed how Mindy Williams thinks about leadership, responsibility, and every decision she makes. Because when a leader isn’t performing at the level their people need, the consequences rarely stop with the leader. Employees can lose. Customers can lose....
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Parts Counter Truths Technicians Need To Hear | Shawn Parrett on Wrench Turners Podcast
Parts can make or break the rhythm of a service department. In this episode of The Wrench Turners Podcast, Shawn Parrett joins me to talk about the real life of the parts counter, how parts leaders support technicians, and why communication between parts, advisors, and the shop matters more than...
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AI can help, but it can’t be YOU - Earned Influence S3E1
AI can improve your writing, organize your thoughts, analyze reports, and remove hours of repetitive work. But what happens when everyone starts sounding the same? In Season 3, Episode 1 of Earned Influence, Wendy Reeves, Mindy Williams, Kaylee Felio, and Joshua Taylor discuss how leaders can use...
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Why dealerships treat parts people like an afterthought and how to FIX IT - 10 Mill Mastery on WTP
The parts department is expected to identify the right components, manage inventory, prevent obsolescence, handle warranty returns, navigate supply chains, source emergency parts, and keep technicians productive. Yet in many dealerships, parts people are still treated like an afterthought....
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Tech Support ISN'T there to save you | Wrench Turners Podcast Special Panel
In this special panel episode of Wrench Turners Podcast, we sit down with Dale Pettigrew and Nicholas Martin, two former technicians who moved into OEM technical support, to talk about what actually makes a support case easier or harder to solve. This conversation gets into the stuff technicians...
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You’re NOT stuck - you’re surrounded by the WRONG People | S2E4 Earned Influence
What if you’re not stuck because you lack talent, ambition, or discipline? What if you’re surrounded by people who cannot help you become the person you’re trying to become? In the final episode of Earned Influence Season 2, Kathleen Long, Kelli Verdi, and Kaylee Felio share the hurdles that…
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People Trust What You Live, Not What You Promote | Earned Influence S2E3
What happens when showing up online begins taking more from you than it gives back? In Episode 3 of Earned Influence Season 2, Kaylee Felio opens an honest conversation about social media burnout. After years of consistently sharing her career, podcast, and life online, she’s reached a point…
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How a $3.5M Service Advisor Became a Fixed Ops Director - Tanner Neal on Wrench Turners Podcast
Tanner Neal didn’t grow up dreaming about a career in automotive.In fact, cars weren’t really on his radar.His path started with necessity. From damage appraisals across West Texas to becoming a service advisor with $3.5 million in gross sales and a top-rated CSI, to now leading fixed operations…
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What Makes Someone Trust You? Earned Influence | S2E2
What makes someone trust you? In Season 2, Episode 2 of Earned Influence, Kathleen Long brings that question to Kelli Verdi, Kaylee Felio, and Joshua Taylor. The conversation explores how trust is built through curiosity, honest communication, vulnerability, generosity, consistency, and the...
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When Growth Starts Killing Customer Service | Earned Influence S2E1
What happens when a business becomes so focused on growth that it stops listening to the people it serves? In Season 2, Episode 1 of Earned Influence, Kelli Verdi asks how businesses can scale without sacrificing customer service, culture, or trust. Kathleen Long shares why leaders sometimes need...
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She was 1 MONTH Postpartum; Then asked to be Service Manager - The importance of Mentorship on WTP
Mindy Williams had just come back from having her second baby. One month postpartum, with two kids at home and every reason to wait, she still put her name in for the service manager role. In this conversation, Mindy shares how mentorship, trust, accountability, and one leader’s belief helped her...
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The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast
Kelli Verdi joins The Wrench Turners Podcast for a conversation about faith, family, automotive, customer trust, dealership culture, and why care is never just a soft skill.Kelli’s story starts long before her career in automotive marketing. Her grandfather owned an automotive repair shop in…
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Service Advisors NEED to ask BETTER Questions | Earned Influence S1E4
Technicians often say service advisors are one of the biggest problems in the shop. But is the problem really the advisor? Or is the problem that advisors are not being taught how to ask better questions? In the final episode of Season 1 of Earned Influence, Joshua Taylor, Jami Alexander, and...
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One MENTOR changed EVERYTHING | Earned Influence S1E3
Mentorship can change a career. Sometimes, it can change the reason someone stays in the industry at all. In Season 1, Episode 3 of Earned Influence, Racheal Bright asks a simple question with a much deeper answer: How important has mentorship been in your career, and how are you paying it…
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Getting senior Techs to take GRAVY work Seriously | Earned Influence S1E2
Senior technicians are often built for the big stuff. Transmissions. Heavy line. Diagnostics. Complex repairs. The jobs that take skill, patience, and experience. But what happens when the shop needs those same technicians to take on more general service? Oil changes. Inspections. Same-day work....
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Stop Treating Customers Like Transactions | Earned Influence S1E1
What does a dealership service department need to stop doing right now if it wants to keep more customers? In the first episode of Earned Influence, Joshua Taylor sits down with Jami Alexander, Mindy Williams, and Racheal Bright to talk about customer retention, communication, accountability, and...
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The Hard Truth About Becoming Shop Foreman - Mike Ramirez + Aaron Marion on Wrench Turners Podcast
What actually happens when a great technician becomes a shop foreman? In this episode of The Wrench Turners Podcast, I sit down with Mike Ramirez and Aaron Marion, two experienced shop foremen, to talk about the real work of leading technicians on the shop floor. This conversation goes far beyond...
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There is NO Technician Shortage but there IS a Retention Problem
Is there really a technician shortage or is the industry losing good people because shops are ignoring the real problem? In this episode, Marshall, John Baranski, Brent Osmond, and Richard Mueller break down the uncomfortable truth behind technician recruiting, retention, flat rate pay, shop...
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What Technicians Are Really Dealing With Now - 10 Mill on Wrench Turners Podcast
So the 10 Mill lads took over.In this episode of 10 Mill Mastery, Marshall Sheldon, Richard Mueller, John Baranski, and the mysterious camera off Josh Arnold sit down for a real technician panel about what’s actually happening inside shops right now.This one goes everywhere.Passwords that change...
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From Broken Back to Master Tech - Chris Biediger aka @TxToolGuy on Wrench Turners Podcast
Chris Biediger, better known online as Texas Tool Guy, has lived a technician's story that doesn’t fit into a clean little box. He broke his back at 17. Lost hearing in one ear. Left college. Worked the lube rack. Got humbled by an electrical diagnosis. Left the dealership world. Went back to...
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She Didn’t Plan This Career… Now She Leads Technicians | Racheal Bright | Wrench Turners Podcast
Most people don’t plan to lead technicians. Racheal Bright didn’t either. She walked into the industry knowing four words… and now leads teams responsible for keeping mission-critical equipment running where downtime costs thousands per minute. In this episode of The Wrench Turners Podcast, we...
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The Truth About Automotive Painters - Brandon Roy, Refinish Technician and NCM Teacher Explains
Brandon Roy grew up in the collision industry. His grandfather was a blacksmith. His father ran body shops and taught collision repair. By the time Brandon was a teenager, he was already sanding panels and painting vehicles inside the family shop. What started in a paint booth eventually turned...
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From Dealership Chaos to Dockside Leadership: How John Baranski Built Respect the Hard Way on WTP
John Baranski started as an automotive technician in the middle of the 2008 recession, when shops were closing and layoffs were constant. Instead of quitting, he learned everything no one else wanted to do. Water leaks. Convertible tops. Hybrids. That grit carried him from fixing cars to fixing...
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Why You Can’t Find Techs (And How to Fix It) - Sheila Pogue on Wrench Turners Podcast
Technician recruiting is broken, and Sheila Pogue has seen it from both sides.In this episode of The Wrench Turners Podcast, Sheila shares how she went from a parts counter rookie to leading teams across service, warranty, marketing, and now talent acquisition in RV, Marine, Power Sports, and...
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Subaru Service LEGEND | CMA Service Manager Mindy Williams on Wrench Turners Podcast
Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA’s Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager. In this episode of the Wrench Turners Podcast,...
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Top Tech walks out of the dealership but regrets it - David Rodrigues on Wrench Turners Podcast
On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It’s a deep dive into legacy, leadership, and the reality of working flat-rate. David...
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5 lessons to change your Dealership Mechanic life in 2025
This isn’t another how-to-fix-a-car video. This is how to fix yourself in the trade before the trade breaks you. In this Wrench Turner's Podcast compilation, five technicians and leaders drop hard-earned wisdom, not about tools, not about pay plans, but about mindset, ownership, growth, and...
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From Parts Counter to Multi-Store Leader | Robert Migliaccio on Wrench Turners Podcast
From Parts Ninja to Shop Coach and Service Director of Multiple stores | Robert Migliaccio | Wrench Turners Podcast Today’s guest didn’t just work his way up; he built his way up. Robert Migliaccio started as a teenage car detailer, dropped out of high school, and never looked back. With decades…
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Mechanic Secrets to Writing ROs That Actually Get Paid by the OEM in 2025
Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service. In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader…
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Dealership Truth Bombs: Coaching Techs the Right Way - Alec and Clemente on Wrench Turners Podcast
From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners Podcast Today’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host…
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How Tariffs will hit the Service Department, and What YOU can DO about It
The Hard Truth Every Mechanic Needs to Hear in 2025 Feeling stuck in the shop? This video will change how you think about your career. Auto technician pay is flat. Tariffs are rising. Leadership feels clueless. And you are still expected to fix cars, deal with customers, hit your hours, and…
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Top 5 Mental Health Tools for Techs in 2025 From a Female Diesel Mechanic - Louise Azzopardi
Today's guest, Louise Azzopardi, didn’t just fall into the automotive world. She ran toward it, with confidence and clarity most of us didn’t have at 15. From her earliest days wrenching in rail yards and truck shops to standing on the world stage as the first woman to compete (and win gold) at...
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Random career choice to Subaru Master Tech: Josh Arnold's Journey told on Wrench Turners Podcast
Today's guest, Josh Arnold, never planned to be a mechanic. He picked it off a college list like a random raffle number. On day one, his future mentor told him to quit. And honestly, he probably should have. But he didn't.Instead, he worked six days a week at a flat rate, with no shortcuts....
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Comebacks and Pay Exposed - 10 Mill Mastery Debrief of Service Drive Live - Feb 2025
Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic. In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks. We…
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STOP Blaming Your Dealership! David Sparks on Technician Success - Wrench Turners Podcast
Operating Partner, Fixed Operations Director, Coach - David Sparks Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence,...
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Dealership Pacifier - T.C. Coleman on Wrench Turners Podcast
General Manager, Fixed Operations Director, Coach - T.C. Coleman Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the...
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Charles Cannon III on Wrench Turners Podcast - Get Fired Up in 2025
"Success Leaves Clues" General Manager, BMW of West Houston https://www.bmwwest.com/ Charles Cannon III In this inspiring conversation with Charles, we explore a career journey that started with a desire to become a veterinarian but took a turn into the automotive world: a move that would shape...
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ABOUT THIS SHOW
Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedInRemember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away.j.
HOSTED BY
Mr Joshua Taylor
CATEGORIES
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Frequently Asked Questions
How many episodes does Wrench Turners Podcast have?
Wrench Turners Podcast currently has 208 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Wrench Turners Podcast about?
Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedInRemember, Negative Pushes, Positive...
How often does Wrench Turners Podcast release new episodes?
Wrench Turners Podcast publishes regularly with 208 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Wrench Turners Podcast?
You can listen to Wrench Turners Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Wrench Turners Podcast?
Wrench Turners Podcast is created and hosted by Mr Joshua Taylor.
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