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EPISODE · Aug 1, 2024 · 33 MIN

What’s Behind The Decline In CX?

from What It Means: A Forrester Podcast · host Forrester

Customer experience (CX) quality in the US has dropped for three consecutive years and now sits at an all-time low. What’s behind the decline, and how can brands turn things around? VP and Principal Analyst David Truog and Principal Analyst Pete Jacques weigh in on this week’s What It Means.

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What’s Behind The Decline In CX?

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How long is this episode of What It Means: A Forrester Podcast?

This episode is 33 minutes long.

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This episode was published on August 1, 2024.

What is this episode about?

Customer experience (CX) quality in the US has dropped for three consecutive years and now sits at an all-time low. What’s behind the decline, and how can brands turn things around? VP and Principal Analyst David Truog and Principal Analyst Pete...

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