WhatWorks: Mastercard Evolves To Systemic HR™ - E193

In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR. Now in year 2 of the ongoing transformation, the company is continuing to change HR roles, jobs, operating models, and skills, and is using technology and AI to elevate the employee experience and its continuous business transformation. Interviewee Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard Company Mastercard, a leading US-based global payment solutions provider with 33,000 employees Additional Information The Systemic HR Operating Model Why The World Needs A New Operating Model for Human Resources The Mastercard HR Transformation Story Keywords:  Employee Experience, HR Technology, Systemic HR, AI in HR, HR capabilities, HR roles