When Clients Get the Tech First: Why Law Firms Must Rethink Everything - Robyna May

Andrea Foot meets with Robyna May, CIO at McInnes Wilson Lawyers, to explore how law firms are being reshaped by technology—and why culture matters just as much as code. Robyna shares her path into legal tech and reflects on the shifting role of IT as a strategic enabler rather than just a support function. From generative AI in the hands of clients to dismantling outdated hierarchies in law firms, this conversation dives into what real change looks like—and what it takes to get there.🔑 Key Takeaways• IT is an enabler, not a back-office function—it’s core to client service.• The traditional fee earner vs support divide is holding firms back.• Clients are using AI, and that’s reshaping the legal playing field.• Lawyers must adapt to evolving expectations and workflows.• Legal professionals are no longer immune to public accountability—just like doctors.• Process matters—you can’t improve what you don’t understand.• Change needs clear communication, ownership, and leadership.• Trust and authenticity are the foundation of any successful transformation.• Leadership isn't just about direction—it's about enabling others through change.• Robyna’s personal journey informs her empathetic approach to transformation.Chapters00:00Introduction to Rabina May and Her Role02:59Navigating Change in the Legal Sector05:58The Impact of Generative AI on Law Firms08:59Shifting Perspectives on Legal Work12:10The Role of Technology in Law14:55Managing Change and Ownership in Law Firms17:56Lessons from Experience and Leadership20:57The Importance of Trust in Change Management24:02Conclusion and Reflections on Change