EPISODE · May 28, 2023 · 49 MIN
When clients leave and dealing with bad reviews
from Salon Rising
Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down.00:00 Welcome and Podcast Introduction00:48 Diving Into the Topic: Client Departures03:53 Personal Stories of Client Loss05:59 Dealing with the Emotional Impact10:55 Learning from Client Departures15:09 The Importance of Communication and Feedback19:04 Reflecting on Client Relationships and Growth23:39 The Impact of Consistency and Feedback24:18 Navigating Negative Reviews with Growth24:45 A Personal Story of Receiving a Harsh Review29:19 The Importance of Not Reacting Immediately to Negative Feedback30:11 Responding to Reviews31:32 The Emotional Journey of Handling Criticism37:40 Building Resilience and Positive Practices in Business43:09 Encouraging Positive Engagement and Reviews46:31 Concluding Thoughts on Business Vulnerability and Supporthttps://www.salonrising.com/Mentioned in this episode:💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇Timelyhttps://www.salonrising.com💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM ImportsWe’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇MCM
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What this episode covers
Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down. 00:00 Welcome and Podcast Introduction 00:48 Diving Into the Topic: Client Departures 03:53 Personal Stories of Client Loss 05:59 Dealing with the Emotional Impact 10:55 Learning from Client Departures 15:09...
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When clients leave and dealing with bad reviews
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