When Communication Saves Your Ass!
from The Truth About Dentistry Hosted by Dr. Peggy Bown
This episode is a real example of how important is it to consider the whole patient and really test their understanding of what they know BEFORE we do treatment, especially in the esthetic zone. I use this example because within our practice we did it both wrong (initially), and then, right! I think it’s a worthwhile lesson for all! And this topic is not just important for the Doctors but invaluable for your entire team too! As much as we want to help solve problems as they arise, patients need to understand their health and take ownership. From the disgruntled call at the front desk, to the complaints to the manager, and even the loss of patients, much of it can be avoided if we learn to step back and clearly listen to one another. This does many things: 1. It motivates patients to not just accept treatment but also establish a trusting relationship. 2. Sets the expectations of how long treatment might last and what fees will look like in the future. 3. Saves YOUR ASS! Hope you enjoy, and as always, I would LOVE and appreciate any reviews, feedback or post if you like this podcast. Don’t forget it tag me in your Instagram stories @drpeggybown or @themoderndentist and be sure to hit the FOLLOW button so you never miss an episode! Thank you so much for listening! Peggy xox
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