When Gratitude Goes Quiet
from NVA Pet Peeves Hosted by Ken Flamer
In this episode, we explore a subtle but powerful challenge in veterinary medicine: what happens when appreciation is felt but not expressed. NVA GP Chief Medical Officer Dr. Sandra Faeh shares how gratitude influences culture, psychological safety, and even medical quality, and why understanding individual recognition styles matters. Then, Managing DVM of Overland Veterinary Clinic in Los Angeles, Dr. Sylvia Drekic, joins the conversation to share practical, real-world ways leaders can recognize both individual and team contributions. Together, they unpack how timely, authentic gratitude strengthens teams, improves retention, and supports better patient care, especially during the busiest seasons.
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