When Phones Aren’t an Option: How UCHealth Modernized Meal Ordering in a Behavioral Health Unit

from Healthcare IT Today Interviews · host John Lynn

Behavioral health units require strict safety measures. That often means no bedside phones. Taking away the phone completely broke the standard meal ordering process at UCHealth.Healthcare IT Today sat down with Jenna Sampson, Nutrition Systems Coordinator at UCHealth. We discussed how her team turned this intentional constraint into a massive operational win. You will learn how they deployed an existing mobile app from Illumia to solve their challenge and along the way, how they addressed a free-text allergy risk in their Epic EHR along the way.🔔 Subscribe for more great interviews with Health IT leaders. Learn more about UCHealth at https://www.uchealth.org/Learn more about Illumia at https://illumiatech.com/ Find more great health IT content at https://www.healthcareittoday.com/

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This episode was published on May 19, 2026.

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