EPISODE · Feb 13, 2024 · 11 MIN
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
from ITSM Podcast covering Latest Solutions & Best Practices · host Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.
What this episode covers
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.
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When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
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