Where Customers Feel the Gap | Trust Leaks Here

Send us Fan MailCustomer Experience Drives ProfitThey Feel the GapIn Episode 6 of Profit on the Table, Jane Parmel explains why customer experience is a profit driver and how slow follow-up, vague communication, and friction quietly weaken trust and retention.--------------------------------------------------------------------------------------------------------------------https://cardinalbusiness.pro Visit our website for your FREE GIFTS: 🎁 Receive a FREE Profit Growth Assessment for your business 📖 Claim YOUR Market Supremacy... Download our FREE e-book 🎫$100 off discount code for our "Complete DFY Marketing Suite" w/built in CRM Follow us on: Join our FREE Community on Facebook: https://facebook.com/profitonthetable Instagram: https://instagram.com/profitonthetable TikTok: https://tiktok.com/profitonthetable2 Connect with Jane: https://linkedin.com/in/jane-parmel --------------------------------------------------------------------------------------------------------------------Episode OverviewIn Episode 6 of Profit on the Table, Jane Parmel breaks down why customer experience is not just a “nice extra.” It is a profit driver. This episode explores how trust, retention, loyalty, referrals, and repeat business are shaped not only by the final result, but by how it feels to do business with you every step of the way. From slow follow-up to vague communication to forgotten touchpoints, Jane shows how small moments of friction quietly cost businesses more than they realize.This Episode Covers🤕 Problem You May Relate ToYour business may be technically doing the work well while still creating an experience that feels unclear, inconsistent, delayed, or impersonal to the customer. That gap weakens trust and quietly drains profit.🗝️ Key Takeaways🟢 Customer experience is bigger than customer service.🟢 Small frictions create trust leaks, and trust leaks become profit leaks.🟢 Strengthening one touchpoint can improve confidence, loyalty, and repeat business.🪜 Step You Can Take This WeekAudit one customer touchpoint and ask: Is this clear, timely, human, consistent, and confidence-building? Then tighten one part of the experience.🏆 Best Line of the Show“Customer experience is not just customer service. It is a profit driver.”🐦 Host InformationJane Parmel is a Profit Acceleration Strategist and business advisor who helps service-based and family-run businesses uncover hidden profit opportunities, strengthen operations, and grow with more clarity, trust, and control.📢 Subscribe for new episodes weekly!⏱️ Timestamps:00:00 – Hook: Customers feel the gap first00:52 – Welcome back and why this matters01:46 – What customer experience really is03:18 – Why customer experience affects profit04:55 – Why customers feel friction before owners do06:28 – Gap #1: Slow follow-up07:38 – Gap #2: Lack of clarity08:47 – Gap #3: Inconsistency10:02 – Gap #4: Forgotten touchpoints11:11 – Gap #5: Impersonal communication12:42 – The big picture: quiet frictions add up13:42 – Practical audit: one touchpoint this week15:02 – Closing question and call to action🏷️Tags:#BusinessPodcast #Entrepreneurship #Leadership #BusinessGrowth #ProfitOnTheTable #CustomerExperience #ClientRetention