Why 78% of Americans Say Leadership is Broken—and How to Fix It

In this episode of It’s About Payroll, Brian and Walt welcome leadership expert William Davis, author of How to Lead Without Just Managing. With decades of experience in corporate, consulting, and retail leadership, William brings practical insights on what makes leaders truly effective. The conversation dives into today’s leadership crisis, where 78% of Americans believe organizations are failing. William explains why trust—not just respect—is the foundation of leadership, and how empathy and emotional intelligence are essential “power skills” for guiding teams. He shares stories from his career at Bank of America and beyond, illustrating how leaders can inspire by putting their teams first, building genuine relationships, and leading with authenticity. Listeners will also learn how to spot hidden leadership potential, avoid toxic traits, and lead effectively—even without a formal title. Whether you’re an executive, HR leader, or emerging professional, this episode provides actionable tools for building stronger teams and reshaping leadership in today’s workplace.