Why a DIY Approach to AI Will Spell Your Downfall

Episode 17 of the The ActivateCX Podcast podcast, hosted by Frank Rogers, titled "Why a DIY Approach to AI Will Spell Your Downfall" was published on February 6, 2024 and runs 21 minutes.

February 6, 2024 ·21m · The ActivateCX Podcast

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Summary

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to em...

Episode Description

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT...how Jay and Sprinklr Future Proof your business. Maybe Present Proof is a better description, because the time for action is now. They are harnessing the power of several large language and generative AI models to provide scalability, optionality, and functionality. Sprinklr Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF...If you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI. Understand how the AI is constructed for Self Service, User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.

Extra Stuff:

Learn more about the Sprinklr Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Sprinklr

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

ALSO, WE WOULD LOVE YOUR SUPPORT!! * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #sprinklr

#arroyo360 #customerexperience #employeeexperience #podcast