Why AI Literacy Is Hurting Productivity: Forrester's JP Gownder

Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem.In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI."JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down.Key topics covered:🔵 What AIQ is and why it matters for enterprise AI adoption🔵 Why rolling out tools doesn't automatically build AI skills🔵 The "abandonment behaviour" undermining productivity gains🔵 The ethics and responsible AI gap, and what happens when it goes wrong🔵 What organisations getting this right are doing differently🔵 Why AI slop is filling inboxes and creating negative productivity🔵 What leaders should do first if this sounds like their organisationWhether you're deploying Copilot, Gemini, or any enterprise AI platform, this is essential viewing for IT leaders, HR and L&D professionals, and anyone responsible for making AI investments pay off.🔔 Subscribe for more AI, UC, and workplace technology insights from UC Today.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/