Why Client Attrition Is the Only Metric That Matters in Home Services - Boots On Ground Radio. Episode 378

Hey there, Home Service Homies! In this episode, we dive deep into why client attrition is the most important metric for recurring service businesses. We unpack the connection between team happiness, customer retention, and sustainable growth—plus how goal-setting, onboarding, and production rate all tie back to keeping clients long term. I also share real stories about bad hires, onboarding failures, and the value of learning from client loss without making excuses. Whether you're running a maid service, HVAC company, or lawn care business, this one's for you if you're tired of chasing new leads and want to build something that actually lasts.