EPISODE · Jan 29, 2026 · 13 MIN
Why Congruence Builds Trust (And Incongruence Breaks It)
from Omnichannel · host Dominika Legrand
Send us Fan MailYou know how people say certain things, but you can tell that underneath, they mean something else?That subtle disconnect is often a sign of incongruence, and it deeply affects how we perceive others, whether we trust them, and how safe their words feel.In this episode, we talk about congruence as it relates to business: why it matters, how it shows up in everyday interactions, and how true congruence becomes the foundation of trust.Basically when your innie is matching your outie.You can register for the Art of the Approach here.https://www.dominikalegrand.com/art-of-the-approachLearn More about the Human to Human programs here: https://www.dominikalegrand.com/programs-1
What this episode covers
Send us Fan Mail You know how people say certain things, but you can tell that underneath, they mean something else? That subtle disconnect is often a sign of incongruence, and it deeply affects how we perceive others, whether we trust them, and how safe their words feel. In this episode, we talk about congruence as it relates to business: why it matters, how it shows up in everyday interactions, and how true congruence becomes the foundation of trust. Basically when your innie is matching yo...
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Why Congruence Builds Trust (And Incongruence Breaks It)
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