Why customer experience matters in every career with Dan Gingiss

“Customer service is what happens when customer experience fails”  Not only is customer experience a ‘nice to have’, but in today’s world it’s essential. Why? Well, let our next guest, Dan Gingiss lead you down that rabbit hole.   This episode is for you if  You’re curious about how customer experience needs to be part of your job   How it’s an essential skill for success  How it’s the little things that really matter, like walking the plane or delivering pizzas   How you always can learn something from other industries (and you need to)    So, let’s learn together with Dan Gingiss on this episode of the EdUp Canada podcast    About Dan Gingiss    Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.   Resources from Dan: https://dangingiss.com/meeting-professionals/    Link to Dan’s book “The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share“ : https://dangingiss.com/the-experience-maker-book/   Read the transcript here