Why Ecommerce Matters More for Independents Than You Think: Allison Flatjord, Do it Best

What if your website quietly drove five to nine times more sales through your front door than it took online? We sit down with Allison Flatjord, Vice President of Marketing and Ecommerce at Do It Best, to unpack how independent hardware and lumber dealers can use digital to fuel local dominance without losing what makes them unique.Allison brings a rare blend of engineering rigor and brand instinct from Bath & Body Works and a party supply giant to the built world. She explains why the old way of testing, asking “do you like this?", misses the point, and how watching real usage turns a site into a sales engine. We explore the 80 percent of shoppers who research online before buying in store, the local SEO and inventory signals that turn searches into store visits, and the practical steps to launch fast with a co-op team that handles the heavy lifting.You’ll hear why the best-performing members showcase their true assortments and niche strengths, think beekeeping gear, lobster pots, or a best-in-town paint bar, so the platform reflects their brand, pricing, and community. We also get personal: marathon lessons, raising twins, and how endurance and curiosity beat shortcuts during digital transformation. The through line is simple: stay obsessed with customer needs, pair tech with human connection, and stack small wins until the flywheel spins.Topics we cover:• E-commerce as an in-store sales multiplier• Data and curiosity as core skills• Member-first platform design and usability• Local assortments that keep stores unique• Research online, buy in-store behavior• Five to nine times in-store lift from web• Hands-on onboarding with marketing support• Endurance mindset for digital change• Customer obsession over long-term trends• Balancing tech with personal connection• Niche category focus to dominate locallyReady to turn visibility into growth? Head to gritblueprint.com to learn more and book a call to talk about your growth strategy.Build Authority. Gain Visibility. Drive Growth.You do great work. The right people should know it.Grit Blueprint helps building industry companies and leaders build authority, increase visibility, earn trust, and turn that trust into revenue.📅 Book a Strategy CallReady to become more visible, more trusted, and easier to choose?https://meetings-na2.hubspot.com/stefanie-couch📧 Join the NewsletterGet practical strategies and tools to build your authority, grow your visibility, and strengthen your business.https://421r60.share-na2.hsforms.com/2RMwQMXe2QLyk3sl9dv2gXQ🎥 Watch More Grit BlueprintSubscribe for honest conversations and growth strategies for the building industry.https://www.youtube.com/@stefaniecouch🚀 About Stefanie CouchStefanie Couch is the founder of Grit Blueprint and a third-generation building industry professional.Grit Blueprint helps manufacturers, distributors, dealers, service providers, and industry leaders build authority, grow visibility, and become unmistakable in their market.🔗Learn more: https://gritblueprint.comInstagram: @StefanieCouchOfficialLinkedIn: Stefanie Couch