Why Facilities Has a Major PR Problem, with Bashir Abdallah, VP of Product at ServiceChannel

from Elevating Brick & Mortar · host Bashir Abdallah, Sid Shetty

Bashir Abdallah joins us to talk about how he ended up in facilities management, why facilities has a massive PR problem, how the industry has evolved, and where it’s going.Guest Bio:Bashir Abdallah is the VP of Product at ServiceChannel. He joined the company in 2014 as the Director of Product Management. By 2016 he was promoted to Vice President of Product Management. Bashir holds a Bachelor's Degree from State University of New York at Plattsburgh. —Guest Quote: “I think cross-functional relationships within their company become super important and we've seen really successful teams not only have a seat at the table at an executive level but really put in the groundwork to stay connected to store operations, procurement, construction, lease compliance, and other departments.” - Bashir Abdallah—Time Stamps *(0:59) Bashir’s Unique Journey*(6:30) How the industry has evolved*(9:30) The Facility Manager Persona*(13:42) Industry Challenges*(21:10) The “How”*(28:19) Technology’s Role in Facilities Management*(35:57) Bashir’s Hurricane Sandy Story*(40:37) The Future of the Industry*(47:25) Technology and AI—Sponsor:Scale your facilities program as fast as you open new locations. With ServiceChannel Managed, you can leave the hard work to us, so you can focus on growth without limits. ServiceChannel Managed - a collaborative, transparent, and cost-effective partnership. Visit Servicechannel.com to learn more.—Links Connect with Bashir Abdallah on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What this episode covers

Fostering cross-functional relationships is crucial for successful facilities management. Our guest today understands that more than anyone. This episode features an interview with Bashir Abdallah, VP of Product at ServiceChannel. ServiceChannel helps multi-site commercial and enterprise brands deliver the best possible guest and employee experiences. Bashir Abdallah joins us to talk about how he ended up in facilities management, why facilities has a massive PR problem, how the industry has evolved, and where it’s going.

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Why Facilities Has a Major PR Problem, with Bashir Abdallah, VP of Product at ServiceChannel

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This episode was published on August 10, 2022.

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