Why HVAC Techs Keep Blaming Suppliers Instead of Fixing Their Own Mistakes | Laurence Michelson Part 2

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Laurence Michelson, Co-Managing Partner at Cool Daddy LLC, Director of ObjectStep, HVAC Constitution expert at AlphaSights, and former Senior HVAC Counterman at A&R Supply, South Florida.  In Part 2, they discussed the challenges within HVAC supply chains, including communication gaps, lack of automation, and the growing burden on counter staff. They also discuss why returned parts are a major issue, the impact of brand ownership changes, and how technology can improve efficiency in HVAC distribution. Laurence also shares insights on the daily challenges HVAC counter staff face, the disconnect between technicians and suppliers, and why effective communication is crucial for smooth operations. He emphasize the impact of brand ownership changes, the risks of relying on undertrained counter staff, and how technology can streamline HVAC supply transactions. Additionally, he discusses why returned parts create major inefficiencies and how both technicians and suppliers can work together to improve service quality. This episode is filled with practical insights, industry challenges, and real-world solutions. It is a must-listen for HVAC professionals looking to improve supplier relationships, enhance communication, and navigate the evolving HVAC supply chain effectively. At Tropic Supply and other leading distributors, Laurence Michelson has gained deep expertise in HVAC supply chain management, helping technicians navigate parts ordering, supplier relationships, and industry challenges. He highlights the disconnect between counter staff and technicians, emphasizing the importance of communication, training, and technology in improving service efficiency. With years of experience in HVAC logistics, brand ownership changes, and supplier operations, Laurence provides valuable insights for professionals looking to streamline their workflow and build stronger industry connections. Expect to Learn: Why effective communication between HVAC technicians and suppliers is critical. How lack of automation in HVAC supply impacts efficiency and logistics. The biggest challenges counter staff face when dealing with technicians. Why returned parts create major issues in the HVAC supply chain. How technology can streamline transactions and improve supplier relationships. Episode Highlights: [00:33] – Introduction to the Second Part of the Episode with Laurence Michelson  [02:40] – Key Challenges in HVAC Supply: Communication, Automation & Returned Parts.  [07:15] – What HVAC Counter Staff Need from Technicians to Keep Supply Operations Smooth.  [09:25] – Language Barriers, Technology, and the Increasing Burden on HVAC Counter Staff.  [14:26] – Discussion on HVAC brand ownership, qualities of a good counter person, technician challenges, and building strong supplier relationships.  [18:41] – Examination of knowledge gaps, miscommunication, and the role of technology in HVAC supply dynamics.   This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Supply House: https://www.supplyhouse.com Cool Air Products: https://www.coolairproducts.net Lambert Insurance Services: https://www.lambert-ins.com  Follow the Laurence Michelson on: LinkedIn: https://www.linkedin.com/in/ljmfla/ ObjectStep: https://www.linkedin.com/company/objstep/ AlphaSights: https://www.linkedin.com/company/alphasights/ A&R Supply South Florida: https://www.linkedin.com/company/a-r-supply-south-florida/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook:https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/