Why I Shared My Worst Patient Review Publicly

Most clinics do everything they can to hide bad reviews…So why would did I turn a 1-star review into content?Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast---EPISODE BREAKDOWN[00:00] – Content Needs To Connect[01:06] – Therapist 60 Day Check In[02:09] – Performance Wins And Feedback[04:14] – How To Run Performance Reviews[05:55] – Coaching And Metrics Focus[08:07] – Metrics Culture And KPIs[11:30] – Owning The One Star Review[17:32] – Real Apologies Not PR[18:07] – Why Reviews Drive Calls[19:52] – Ask In Person First[20:42] – Text Link with instructions And Make It Easy[21:46] – Follow Up Without Spamming[22:30] – QR Codes For Reviews[23:51] – One QR Landing Page[24:41] – Learning Versus Doing[26:45] – AI School Model For PT[31:08] – Education IncentivesBe honest… do you respond to your bad reviews or ignore them?--Want to Connect with Dave?Book a strategy call:https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-salesThinking of selling your practice or partnering?https://www.fieldmakergroup.comConnect with Dave:Email: [email protected]: @davekittle https://www.instagram.com/davekittle/LinkedIn: https://www.linkedin.com/in/davekittle/orCall (646)-781-8884 Hosted on Acast. See acast.com/privacy for more information.