Why I'm betting my business and my career on customer experience

from The Gobsmack Podcast · host Dan Williams

Hi, I'm Dan Williams, and I'm going 'all in' on customer experience. I'd like to explain why. In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.

Episode metadata supplied by the publisher feed · Published May 13, 2026

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Why I'm betting my business and my career on customer experience

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