Why Innovation in Government Feels Impossible — And What Actually Works

Why does it feel like nothing ever changes in local government—even when the ideas are good? In this episode of The Disruption Lab, civic innovation expert Ashley Hand shares what really gets in the way of smarter cities and how to move big ideas forward in a system built to say no. From leading smart city projects in LA and Kansas City to launching public-private partnerships and opening an elementary school from scratch, Ashley has seen it all. She dives into why bureaucracy isn’t always the enemy, how to work with the system instead of against it, and the biggest myths people believe about tech, transportation, and public service. You’ll learn: Why most smart city tech fails (and what to do instead) How to actually pitch innovation to City Hall (and who to call first) The one thing cities should never deploy without a clear policy What every startup should know before approaching government How public service can be joyful—even now Whether you’re a policymaker, founder, or just frustrated by the slow pace of change, this episode offers a refreshing, practical, and hopeful take on building better cities from the inside out.