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Jul 12, 2016 26 min

Why Knowledge Management Matters For Process Improvement

from APQC Podcasts Hosted by American Productivity & Quality Center

Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day. On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar. Remember to follow APQC on Twitter @apqc!

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This episode is 26 minutes long.

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This episode was published on July 12, 2016.

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