Why Most Clinics Lose Patients (And Don’t Know It)

Most clinic owners think they have a marketing problem…But the real issue?They’re losing patients they already worked hard to get.Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast---EPISODE BREAKDOWN[00:00] – Retention Over Acquisition[01:47] – Can't have your cake and eat it too[02:47] – Premium Pay Expectations[03:28] – Exclusivity And Side Gigs[04:10] – Career Ladders to Keep Talent[05:21] – Effort Beats Talent[06:55] – Radio Layoff Story[09:25] – Cutting Dead Weight Lessons[11:15] – Screening And Interview Questions[14:16] – Patient Retention After Departure[17:46] – Why We Avoid Honest Ratings[18:42] – The 73K Client Story[19:33] – Therapist Rapport Risk[20:56] – Brand Loyalty Beyond Staff[23:41] – Big Companies vs Personal Touch[24:40] – Finding Future VIP Clients[25:52] – Learning Requires Stakes[27:00] – Call In[29:37] – Digital Tools Over Trinkets[34:38] – Parting Shots What’s been harder in your clinic:A) Getting new patientsB) Keeping the right ones👇 Drop A or B below--Want to Connect with Dave?Book a strategy call:https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-salesThinking of selling your practice or partnering?https://www.fieldmakergroup.comConnect with Dave:Email: [email protected]: @davekittle https://www.instagram.com/davekittle/LinkedIn: https://www.linkedin.com/in/davekittle/orCall (646)-781-8884 Hosted on Acast. See acast.com/privacy for more information.