Why the Best Leaders Ask Questions Instead of Giving Answers | Chris Saraceno

Chris Saraceno is back on Keep the Change. As VP and Partner of Kelly Automotive Group (12 franchises, 7 locations, ~500 team members), Chris knows what it takes to build and sustain culture at scale.In this conversation, Bart and Chris go deep on why culture is really about behaviors, how great leaders adapt their communication style to each individual, and why being questioned by your team is a sign of a healthy organization. Chris shares lessons from his mentor Eustace Wolfington — including "think like a customer" and "don't play God, present options" — and how those principles still shape his leadership 40+ years into the automotive industry.They cover the Theory of 5 framework (spiritual, partner, family, business/finance, health/fitness), Chris's upcoming children's book The Magic Stone, the power of catching people doing something right, and why candor paired with compassion is what separates good leaders from great ones.Find Chris at TheoryOf5 and on LinkedIn and Facebook.CONNECT WITH CHRIS SARACENO: Website: TheoryOf5.com LinkedIn: Chris Saraceno Facebook: Chris SaracenoBooks mentioned: The Theory of 5 Book by Chris Saraceno | Winning by Jack Welch | The Next Conversation by Jefferson Fisher | The Self-Aware Leader by John Maxwell | Crucial Conversations | It's the Manager (Gallup)Subscribe to Keep the Change for weekly conversations on leadership, growth, and the automotive industry.