Why the Smallest Credit Unions Are the Best at AI

Ankur Patel interviews Mike Lawson, Founder and Host of CUbroadcast.📩 Subscribe to the Main Street AI Newsletter: https://multimodal.beehiiv.com/subscribe?utm_source=podcast&utm_medium=description&utm_campaign=podcastMike has interviewed more than 8,000 credit union leaders as host of CUbroadcast, giving him a view across the entire industry rather than one seat inside one institution. His sharpest take: the smallest credit unions are often the best AI adopters because their teams wear so many hats they have to automate, while SoFi onboards more new customers in a year than the whole industry combined.Guest: Mike Lawson, Founder and Host, CUbroadcastHost: Ankur Patel, CEO & Founder, Multimodal0:00 Introduction: Meet Mike0:39 What's changed, what's stayed the same2:26 Fintech and big bank pressure4:35 The collaborative advantage8:39 Where credit unions are in the AI journey10:17 Budgeting for AI11:55 Use cases bubbling up14:02 Why small credit unions excel at AI16:55 AI in the call center19:20 Fighting AI-powered fraud23:10 Lessons from the global movement24:07 The membership age problem28:09 Consolidation and mergers30:50 Fintech partnerships and vendor risk33:06 Two imperatives for the next five years34:40 Closing