Why Your Company Needs a Robust Customer Success Program
from The Sales Hacker Podcast Hosted by Dan Sanchez
In this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business. What You’ll Learn Mitigating churn by finding your happy customers and expanding with them Profiling your customer success teams Customer success investment as revenue generation Show Agenda and Timestamps About Haydar and RevSetter[02:05] Differences in retention platform features [08:18] Finding the right Customer Success people [15:32] Why Execution is more important than Innovation [19:29] Paying it forward [23:38] Sam’s Corner [26:08]
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