Why Your Customer Success Team Is Always Reactive

Struggling with customer churn? Your client retention strategy might be the biggest gap in your SaaS business growth.Jeff Kushmerek has spent his career scaling customer success teams — and he breaks down why SaaS onboarding best practices are the real foundation of membership retention, how to reduce churn before renewal season, and what it actually takes to improve customer lifetime value without hiring more CSMs.Whether you're in startup advice mode or scaling a $50M SaaS business, this episode is packed with actionable sales strategy and customer experience insights you can apply immediately.Watch till the end to find out how entrepreneurship and client retention go hand in hand.