Why Your Customers Don’t Trust Your AI - Yet  (with Enza Iannopollo, VP Principal Analyst at Forrester) episode artwork

EPISODE · Jun 17, 2025 · 28 MIN

Why Your Customers Don’t Trust Your AI - Yet (with Enza Iannopollo, VP Principal Analyst at Forrester)

from Meikes Raumzeit

Enza Iannopollo, VP & Principal Analyst at Forrester, joins Meike Tarabori in this episode to discuss why trust in AI is anything but a given – even for strong brands. She highlights the importance of addressing risk, language, and data privacy properly, the role of the EU AI Act, and why CX, marketing, and legal teams all need a seat at the table when shaping AI strategies.*******************************Enza Iannopollo, VP & Principal Analyst bei Forrester, spricht in dieser Episode mit Meike Tarabori darüber, warum Vertrauen in KI kein Selbstläufer ist – selbst bei starken Marken. Sie zeigt auf, wie wichtig der richtige Umgang mit Risiko, Sprache und Datenschutz ist, welche Rolle der EU AI Act spielt und warum CX-, Marketing- und Legal-Teams gemeinsam am Tisch sitzen sollten, wenn es um KI-Strategien geht.

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Why Your Customers Don’t Trust Your AI - Yet (with Enza Iannopollo, VP Principal Analyst at Forrester)

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