Why Your Highest-Revenue Client Might Be Your Least Profitable | Books & Backbone

Your highest-revenue client might be your least profitable one.Not because something went wrong. Because revenue and margin are not the same thing — and the indirect costs of serving a demanding, slow-paying, scope-creeping client almost never make it onto the invoice.In this solo episode of Books & Backbone, Donna Harris walks through the client profitability analysis that changes how business owners think about growth. She breaks down the three types of clients every business has — the genuinely profitable, the marginally profitable but worth keeping, and the quietly costly — and gives you a simple, one-hour process for figuring out which category each of your clients falls into.Then she talks about what to do with what you find. How to reprice, rescope, or quietly exit a relationship that isn't working financially — without confrontation, without drama, and without losing the clients worth keeping.The businesses that scale well know what their best clients look like. This episode helps you find out.Donna Harris, MBA, MAccCEO, Bookkeeping Made Simple LLCmysimplebookkeeping.com | 801-692-0032