Why Your Retail AI Strategy Is Probably Wrong (And How to Fix It) | Spotlight Series

In this Retail Technology Spotlight Series episode, Chris Walton sits down with Experion Technologies' Mahesh Vijayaraghavan (VP of Retail & Consumer Goods) and Siraj Alimohamed (Global Head of Data & AI) to cut through the AI hype.From platform-first strategies to the pilot fatigue epidemic, Mahesh and Siraj break down why AI is overhyped at the dashboard level but underappreciated where it matters most, i.e. in 6 a.m. inventory decisions and real-time store operations.Learn why building AI like a muscle beats treating it like a project, how to escape automation chaos, and why your digital experience is about to become your biggest competitive advantage.🔑 Topics covered:Why AI is overhyped but underimplemented in retailPlatform-first approach vs. endless pilot programsInternal efficiency gains vs. consumer-facing AI investmentsProcess optimization before automation (avoid the 30-40% fat)How digital experience becomes differentiation in the AI eraAgentic AI that acts within guardrails, not just recommendsThe reinvestment strategy: internal savings to customer benefits🎧 Don't forget to like, comment, and subscribe for more retail tech insights!#retailai #retailtech #omnitalk #digitalexperience #agenticai #retailinnovation #aiimplementation #experiontechnologies #retailpodcast #supplychainThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy