Will Customers Still Buy If Your Business Becomes Impersonal?

On Episode 90 of the Friday at Four podcast, host Charles Luttrell and co-host Steve Kent sit down with special guest Todd Crause to discuss one of the biggest questions facing businesses today:As companies use AI, automation, and cost-cutting to become more efficient, are they accidentally becoming too impersonal?We dive into:AI replacing human interactionAutomated customer service frustrationsBusinesses cutting staff to save moneyWhether customers still value personal relationshipsThe future of marketing and trustWhy some small businesses still outperform large corporationsIn a world filled with chatbots, automated emails, and self-checkout lines, we ask the tough question:Will people continue buying from businesses that no longer feel human?If you own a business, work in marketing, or care about the future of customer experience, this episode is for you.#AI #Marketing #CustomerService #Business #ArtificialIntelligence #Podcast #SmallBusiness #Automation #FridayAtFour #QACTeam