Women in Healthcare: Leadership Lessons in Empathy, Reflection and Overcoming Adversity

Welcome to the Women in Healthcare podcast. In this episode, our host Adrienne Lloyd engages in a compelling discussion with her former Mayo colleague and healthcare leader, Carrie Koh. Together, they bring their wealth of experience in navigating the challenges of leadership within the healthcare industry to the forefront.Throughout their conversation, Lloyd and Koh emphasize the vital role of empathy, trust, and psychological safety when confronted with difficult situations. They delve into the significance of self-awareness, active listening, and the power of building connections as drivers of positive change.Takeaways:- Focus on empathy, safety and solutions rather than just complaints when working with teams- Slow down, ask questions, take small steps and be patient rather than overplanning- Leaders should understand perspectives, make time for reflection and build trustResources:MGMA PodcastsCarrie Koh TEDx TalkWomen in Healthcare PodcastsMusic:"Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SAConnect With Us:If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at [email protected]. If you would like to appear on Women in Healthcare, contact Adrienne Lloyd at [email protected] you again for taking the time to listen to the MGMA podcast network. This episode is sponsored by ModMed. Every denied claim costs time and money to rework — for care you’ve already delivered. While payers sharpen their own AI tools, ModMed RCM Services pairs seasoned billing specialists with AI designed to help flag claims at risk before they go out the door, so your team can fix issues upfront instead of appealing after the fact. Learn more here.