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Workday: Agent Strategy, Sana as Core, Usage-based Pricing, and Our Partnership episode artwork

EPISODE · Oct 14, 2026 · 22 MIN

Workday: Agent Strategy, Sana as Core, Usage-based Pricing, and Our Partnership

from The Josh Bersin Company · host Josh Bersin

Workday Rising Announcements: Sana as core interface, 17 major new Superagents including “autopilots” (that we call “monitoring agents”), Sana Concierge for self-service, Sana Coach for performance coaching, massive improvements to talent acquisition suite, Workday “work intelligence” to break down jobs into tasks and help build capacity and workforce planning, a direct interface to Claude, and the acquisition of C1.ai to identify and secure all agents in your company. I also discuss the challenge all major software companies have selling “usage-based” or “token-based” pricing, and why you, as a buyer, should start prioritizing your agent investments. I also explain why “Forward Deployed Engineering” or professional services is now highly strategic to corporate AI software providers. I also discuss our partnership with Workday which you can read about here. We are now working closely with Workday to bring you the realities of HR 2030 with tools, education, and advisory services. And most exciting of all, Galileo will be embedded into Workday. Our new book Superpowered is available now! Additional Information The Research Partnership between Workday and The Josh Bersin Company The Leader’s Guide To Multi-Agent AI Architecture US Workforce In 2035: A Few More Workers, A Lot More Output HR Intelligence Goes Enterprise: The Galileo Jupiter Release Chapters (00:00:01) - Workday Overview and Company Background (00:01:43) - Workday Rising Announcements: Sana, Agents, and AI Strategy (00:02:52) - Leadership, Agent System of Record, and Talent Acquisition (00:05:01) - Customer Enthusiasm and New Agentic Tools (00:06:21) - Our Partnership with Workday: HR 2030 and Galileo (00:08:18) - Competitive Landscape: SAP, Oracle, and Mid-Market HCM (00:09:31) - Workday vs SAP Strategy: Few Sophisticated Agents vs Many (00:11:14) - Process Discovery and Sana's Sophistication (00:13:05) - The Cost Problem: Monetizing AI Consumption (00:16:29) - AI as a Growth Tool, Not Just Cost Cutting (00:18:04) - Forward Deployed Engineering and Implementation Challenges (00:21:48) - Closing Thoughts and Upcoming Events

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Workday: Agent Strategy, Sana as Core, Usage-based Pricing, and Our Partnership

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