Workplace Culture Challenges and Strategies with guest Erin Mills

Strong culture isn’t just nice to have. It can make or break a business.In this episode, my guest, Erin Mills, Theory Salons owner and visionary entrepreneur, shares her journey through the challenges of building a healthy workplace culture, including the difficult decision to close a store, and how those experiences became wins. We explore why culture matters, the leader’s role in modeling values, reconnecting with your “why,” fostering transparency and honest feedback, creating safe spaces where employees feel seen, and how culture directly impacts both your team and your customers. Packed with candid conversation and practical strategies, this episode is a must-listen for leaders committed to lasting culture change.