Taller: sumando emociones y expectativas al CJM

from Digital Marketing Expert · host Ilaria Digital School

RECORDATORIO TEÓRICO El Customer Journey Map (CJM) no es simplemente un diagrama de pasos y puntos de contacto: su verdadero poder reside en capturar la dimensión humana del recorrido, es decir, las emociones que experimenta la persona en cada etapa ...

Episode metadata supplied by the publisher feed · Published Jul 7, 2026

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Taller: sumando emociones y expectativas al CJM

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