You Can Automate Booking. You Can’t Automate the Uh-Oh Moments

Send me a messageAir freight has long been the wild west of logistics, complex, opaque, and often wasteful. In this episode, I sat down with Chris Condon, founder and CEO of Aircon and the mind behind Captain Cargo, to unpack how AI and automation are reshaping air freight for the better.Chris brings decades of freight forwarding experience and has built a platform specifically to help small and mid-sized freight forwarders compete with global giants. We explore why air freight isn’t just for emergencies, how faster quoting often matters more than faster transit, and how real-time exception management is the missing piece for most operators.We also dig into sustainability. Chris explains how smarter consolidation and capacity optimisation, enabled by predictive analytics, can reduce unused cargo space and avoid unnecessary flights. In a sector where emissions are high and transparency is low, that matters.This isn’t just about tech for tech’s sake. It’s about giving operators the tools to retain customers, improve margins, and respond to disruption, without losing control to the big players.If you’re in logistics, supply chain management, or sustainability and you want to understand where AI is actuallydelivering value in freight, this one’s well worth a listen.🎧 Listen now to learn:Why quoting speed trumps price in air freightHow AI unlocks hidden network capacityWhat sustainable air cargo really looks like in practiceSupport the showPodcast supportersI'd like to sincerely thank this podcast's generous Subscribers:Alicia FaragKieran OgnevGary LynchAnd remember you too can become a Resilient Supply Chain+ subscriber  - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one and give you access to bonus episodes of topical, timely supply chain resilience analysis.🎤 Looking for a keynote speaker on supply chain resilience, AI, and sustainability?I help leaders understand the forces reshaping global supply chains, from geopolitical disruption and climate risk to AI and real-time decision-making. Download my Speaker Pack: https://tinyurl.com/spkrpckFinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a message using this link.If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.