You can position yourself to win wherever you are. Interview with Cinthia Silva

It's essential to identify where you fit and where you can grow, both in your personal and professional life. Join us on our newest Growth Podcast episode featuring Cinthia Silva, a Fintech business strategist, and Women in Tech advocate, ranked among the Top 25 Customer Success Influencers in 2023. She's a testament to igniting her career path and discovering her place in the business world. Dive into her captivating journey from sales to customer success, her triumphs in the U.S. corporate landscape, and much more.In this podcast, you'll:🔹 Explore how to deliver value as a Customer Success Manager🔹 Uncover effective approaches for companies shifting their focus toward customer success🔹 Discover strategies leveraging your network and communities as growth catalysts🔹 Dive into the insights behind successful ABM campaigns🔹 Unlock the power of the client “champions” and how to win them over.Key moments0:00 Intro01:47 Understanding Customer Success05:30 - New Products vs. Upselling Prioritization07:54 - Client Expenditure10:00 - Campaigns to Enhance Customer Engagement12:20 - Account Managers vs. Customer Success Managers15:08 - Transitioning from Sales to Customer Success19:54 - Effective Cross-Functional Communication22:35 - Providing Value as CSM28:50 - Managing Client Expectations31:38 - Winning Client Champions37:28 - Success in Corporate America41:08 - Early Career Strategies43:43 - Corporate America Do's and Don'ts47:39 - Job Security Tips50:02 - Building a Professional Network54:33 - What to Expect for the MarketStay connected with us:👉 Cinthia SilvaLinkedIn https://www.linkedin.com/in/cinsilva/ 👉 Michael MaximoffLinkedIn https://www.linkedin.com/in/michael-maximoff/Michael’s newsletter From Zero To Agency Hero https://www.fromzerotoagencyhero.com/ 👉 BelkinsLinkedIn https://www.linkedin.com/company/belkins/Website https://belkins.io/contact-us🔗 Make sure to catch all our episodes in this playlist https://www.youtube.com/playlist?list=PL2VmEkaROwZo8a7bGzpQ01uPDHF4PaDGl Contact Belkins at https://belkins.io/contact-us to begin your outbound journey 🚀