“You cannot teach this in a college class” with Kayla Goullaud

Today’s guest is Kayla Goullaud, an experienced community manager who has worked on EverQuest 2, Forza Motorsport, and the Forza Horizon franchise. She also spent years with the Xbox Live Policy and Enforcement team, tackling everything from player bans to community safety. We chat about the complexities of game community management, the challenges of player moderation, and the importance of context in enforcement decisions. Kayla shares insights on breaking into the industry, the evolving role of community managers, and why people remain the most valuable data point in gaming communities. Games mentioned in this episode: EverQuest 2 Forza Horizon 3 Forza Horizon 4 Forza Horizon 5 Forza Motorsport Deep Rock Galactic Star Wars Outlaws Find Kayla on: LinkedIn The Community Lounge is brought to you by Feature Upvote: Painlessly collect feedback from your players. More insights, less noise.