You're Losing Customers and You Don't Even Know It (Here's the Number That Proves It) | EP 97

🎙️ Welcome to Courtside Conversations with Emile Koorey🚀 In this episode, we cover:✅ Retention rate is the #1 number in your business — it determines how many spots you need to refill each term (and how well you sleep at night)✅ CAC (cost to acquire a customer) shows why keeping existing customers is free, but replacing lost ones costs real money✅ 3 ways to boost retention: deliver an exceptional product, survey your best customers, and catch early warning signs with a mid-term NPS surveyWant to know how some franchise owners double their revenue without adding a single new customer? Watch this next:👉 https://www.youtube.com/watch?v=Q_qITobbE4I💡 Whether you're a sports lover, parent, coach, or aspiring entrepreneur, this episode will give you a behind-the-scenes look at what it takes to grow a business that makes an impact.Want to see if there’s a Little Boomers Basketball franchise available near you?Check our live map to explore open territories and opportunities:https://littleboomersbasketball.com.au/opportunities_cat/locations-zoning/ utm_source=spotify&utm_medium=podcast&utm_campaign=emile_personal_channel_spotify📲 Connect with Emile: 👉 Facebook: https://www.facebook.com/profile.php?id=61574017446131 👉 Instagram: https://www.instagram.com/emile.koorey 👉 TikTok: https://www.tiktok.com/@emile.koorey 👉 YouTube: https://www.youtube.com/@emilekoorey 👉 LinkedIn: https://www.linkedin.com/in/emile-koorey-little-boomers 👉 Spotify: https://open.spotify.com/show/2Pq5JZMH7MgrG2DcqEUYlJ