EPISODE · Oct 21, 2021
ゼブラの「シャーボ シリーズ」が届けるCXに注目④
from KARTE CX VOX
2021年上半期のヒット番付「文房具部門」で高い評価を得ている新シリーズ「シャーボNu」その評価の背景には、ユーザーの潜在的な不満を解決した企業努力がありました。では、こうした「商品」を使った「体験」の実感は、どのような形でユーザーに広がっているのでしょうか？「ゼブラ株式会社」 鈴木由佳さんにお話を伺いました！
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