Zendesk、静的IVRからの脱却！電話のAI化に向けCCaaS「Local Measure」買収　#60

from CC AI Lab｜コンタクトセンター×AI · host 千葉貴史/Edge Works

ZendeskがCCaaS（contact center as a service）ソリューションに強みを持つ「Local Measure」を買収しました。今回の買収により、「Zendesk for Contact Center」という新製品が登場。AIを活用した自動化、リアルタイム翻訳、スマートなコールルーティングなどの最新技術を駆使して、従来の静的なIVR（音声自動応答）から脱却した効率的かつパーソナライズされた顧客体験が実現します。また、両社がAmazon Web Services（AWS）との連携をさらに強化することで、より柔軟でスケーラブルなコンタクトセンター運営を可能にします。今回は、この買収の背景や両社の技術的なシナジーについて、わかりやすく解説します。▼参照https://www.localmeasure.com/▼運営Edge Works株式会社https://edge-works.ai

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Zendesk、静的IVRからの脱却！電話のAI化に向けCCaaS「Local Measure」買収　#60

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