2026 MGMA Summit Digital Conference

This episode of the MGMA Insights Podcast opens with Jeff Smith, CEO of Piedmont Healthcare and MGMA’s incoming board chair, delivering testimony before the U.S. Senate Special Committee on Aging. Speaking on behalf of MGMA members, Jeff laid out the real-world consequences of administrative burden — from prior authorization and regulatory pressure to physician burnout, staffing strain, and threats to patient access.Following the opening testimony, Jeff joins host Daniel Williams, Sr. Editor at MGMA, for a wide-ranging conversation that expands on those themes, exploring what policymakers often miss, how payment and workforce challenges are reshaping independent practice, and what it will take to reduce burnout and let physicians — and their teams — focus on caring for patients again.Episode TakeawaysBurnout is no longer theoretical — it’s driving physicians out of practice.In MGMA’s 2026 administrative burden survey, more than half of responding practices reported losing a physician to burnout in the past three years, with over 75% citing regulatory burden as a major contributor.Prior authorization is compounding workforce and access problems.More authorizations and denials increase staff workload, push physicians into unpaid administrative work, and delay or prevent patient care — often leading to higher downstream costs when patients end up sicker in the ER or hospital.Payment policy and administrative skepticism are sending mixed signals to physicians.While E&M codes have increased, physicians feel continuously second-guessed through audits, measures, and utilization controls — undermining the message that they are truly the “quarterbacks of care.”Primary care faces a pipeline problem.Medical students increasingly choose higher-paying specialties, leaving fewer physicians entering family medicine and internal medicine. Without incentives and reduced administrative burden, access gaps will continue to widen.Front desk staff may have the hardest job in health care.Jeff highlights that burnout isn’t limited to clinicians. Front-line staff are expected to be insurance experts, mental health buffers, and patient advocates—all while navigating HIPAA and frequent conflict.Congress is listening—but complexity remains a barrier.During Senate testimony, burnout resonated clearly across party lines. However, programs like MIPS and the Quality Payment Program are often difficult for policymakers to fully grasp, even as they shape daily practice operations.Inadequate Medicare updates threaten independent practice viability.Without inflationary payment adjustments — unlike hospitals — physician practices are squeezed financially, fueling consolidation and making it harder for small and mid-sized groups to survive.If reform starts anywhere, start with predictable, fair payment updates.Jeff argues that a reasonable annual Medicare update would relieve constant financial anxiety, allowing physicians to focus on patient care rather than volume, survival, or selling their practices.Jeff SmithContact Jeff on LinkedIn Jeff's full U.S. Senate testimony (YouTube video) - U.S. Senate Special Committee on Aging, Feb. 11 , 2026.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

Welcome back to the MGMA Consultants Corner Podcast! In this episode, host Daniel Williams sits down with returning guest Doral Jacobsen, FACMPE, CEO of Prosper Beyond and an MGMA Consultant. Together, they discuss practical strategies for successful payer contracting, insights from the MGMA Leaders Conference, and the recovery efforts following unprecedented flooding in Asheville, North Carolina. This episode is packed with actionable tips and heartfelt reflections on how healthcare practices can navigate challenges and foster resilience.Main Points Covered:The Road to Successful Payer Contracting:Highlights from Doral's MGMA Leaders Conference presentation on payer contracting, including strategies for readiness, optimization, and effective negotiation.Insights on using transparency data and leveraging psychological techniques, such as humor, to ease negotiation tension.Practical advice for practices feeling overwhelmed by the contracting process.Humor and Human Connection in Negotiations:How small, humanizing moments—like conversations about pets—can transform tense negotiation dynamics.The importance of building relationships and infusing a touch of fun into professional interactions.Consulting Best Practices:What to look for in a healthcare consultant, including cultural alignment, references, and transparent communication.Doral’s experience in payer negotiations and her approach to helping practices succeed.Disaster Relief Efforts in Asheville, NC:The impact of recent flooding on local communities and practices.Stories of resilience, including community-driven initiatives and recovery strategies.Tips for healthcare practices to prepare for and respond to disasters, including leveraging local resources and FEMA connections.Key Takeaways for Healthcare Practices:Building a long-term negotiation strategy that aligns with practice values.Fostering community connections and flexibility during times of crisis.Encouraging practices to learn from each other and share resources.Resources:Prosper Beyond WebsiteDisaster Relief Resources for Asheville, NCConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Dave Gans, longtime MGMA leader and historian, and Akash Madiah, MGMA’s acting CEO, to mark a major milestone — 100 years of MGMA. Together, they reflect on MGMA’s origins in 1926, the enduring role of the medical practice administrator, and how the association is positioning itself to support medical practice leaders through the next century of change.Episode TakeawaysMGMA was founded on a simple but powerful idea — medical practice leaders are stronger when they share challenges, data, and solutions rather than operating in isolation.Many of today’s administrative challenges — staffing, overhead, collections, physician–administrator alignment — were already being discussed at MGMA’s very first meeting in 1926.Despite sweeping clinical and technological change, the core role of the practice administrator has remained remarkably consistent for a century.The physician–administrator partnership is central to effective group practice management and remains one of MGMA’s defining principles.MGMA’s impact is deeply personal — members routinely credit the organization’s data, education, and community with helping them improve performance, advance careers, and navigate uncertainty.Conferences and peer networks remain one of MGMA’s most valuable assets, offering real-world insight that goes beyond sessions and speakers.As MGMA enters its second century, the focus is on staying outward-facing — listening to members, evolving content and data, and addressing emerging challenges like AI and administrative burden.The centennial is both a celebration and a call to action — honoring what has endured while actively shaping what comes next for medical practice management.ResourcesConnect with Dave Gans on LinkedInConnect with Akash Madiah on LinkedIn A Century of Progress? - MGMA DataDive article by Dave GansMGMA Annual Conference (Centennial Special)MGMA Data ResourcesMGMA Advocacy EffortsMGMA Membership Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this insider episode, Nate Moore, “The Data Guy,” takes a deep dive into how data can help explain patient access and improve decision-making in medical practices.Nate discusses: Data analysis in a medical practice  Time to Third  No Shows  Pivot Tables  Finding patterns in scheduling and patient behavior  Using data to make operational decisions instead of relying on assumptions Known for breaking down complex data into practical insights, Nate shares ways practices can use everyday reporting tools to better understand workflow, access, and performance.If you like the show, please rate and review it wherever you get your podcasts. Every positive review helps new listeners find the show.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

Our guests today are revenue cycle management experts Taya Gordon and Kem Tolliver.As a special bonus, we also feature an episode of Kem and Taya's podcast, RevDive, where they interview Rae Jimenez, chief product officer at AAPC.Resources:RevDive: https://sliceofhealthcare.com/revdive/Kem Tolliver: https://www.linkedin.com/in/kem-tolliver/Taya Gordon: https://www.linkedin.com/in/tayagordon/ Taya and Kem's book: https://www.mgma.com/practice-resources/products/revenue-cycle-management-dont-get-lost-in-the-fiRae Jimenez: https://www.aapc.com/blog/author/rjimenez/Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

On this episode of the MGMA Insights Podcast, Host and Sr. Editor Daniel Williams,  sits down with Michelle Wright, strategic advisor and board director with more than 30 years of experience across payers and providers.Michelle shares lessons from her career spanning actuarial science, health plan leadership, provider operations, and board service — offering a candid look at why smart strategies often fail in execution. The conversation explores accountability, governance, and change management in healthcare organizations, emerging compliance and enforcement trends, and Michelle’s deeply personal advocacy work focused on access to care for individuals with profound autism.Episode TakeawaysExecution — not strategy — is where organizations struggle most. Even well-designed strategies falter without clear ownership, follow‑through, and ongoing performance monitoring.Accountability must be explicit. Projects involving AI, revenue cycle, quality, or operations often touch multiple departments, but success depends on clearly defining who owns outcomes from start to finish.Governance is the connective tissue. Effective governance helps organizations document decisions, clarify expectations, and sustain progress beyond individual leaders or initiatives.Change management is consistently underestimated. Leaders often acknowledge its importance but fail to invest the time and structure required to truly change behaviors—especially during periods of stress.Operators and providers aren’t misaligned — they’re under pressure. Close working relationships can create communication blind spots that surface during change initiatives, making listening and translation critical leadership skills.Compliance risk is evolving, not disappearing. Enforcement trends are shifting as regulators increasingly use data analytics and AI to identify patterns, even when underlying rules haven’t changed.AI tools introduce new compliance considerations. Documentation, coding, and workflow automation can unintentionally create risk if organizations don’t monitor how these tools affect claims and clinical records.Access to care for individuals with profound autism remains a systemic gap. Despite significant research funding for autism overall, those with the most severe needs remain underserved in clinical care, research, and policy.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable strategies for medical practice leaders navigating technology adoption without getting overwhelmed.[02:35] - Becoming a futurist: Crystal explains her path from hospitality management to consulting for global brands, and how she developed her futurist mindset.[06:25] - Grounding AI in reality: Artificial intelligence has been around since the 1950s; generative AI is simply the newest wave, not an oracle.[07:49] - Generative AI hype vs. reality: Crystal cautions leaders to separate engineering insights from corporate hype and stock-price-driven narratives.[10:12] - Healthcare leaders and limited time: Practical advice on dedicating even 10–15 minutes a day to keep informed without feeling overwhelmed.[11:31] - Problem-first adoption: Why leaders should identify their top three challenges before chasing new technology solutions.[12:56] - What to expect from her keynote: Leaders Conference attendees can look forward to fun, interactive, and pragmatic ways to use AI in daily life and in healthcare operations.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this special MGMA Insights Podcast episode for Women’s History Month, Daniel Williams, senior editor at MGMA and host of the MGMA Podcast Network, speaks with Cheryl Mongillo, Delores McNair and Paola Turchi, facilitators of MGMA’s Women Healthcare Leaders Resource Group. The dynamic conversation explores the realities of being a woman leader in healthcare today, including mentorship gaps, work-life integration, leadership isolation, vulnerability in the workplace, and the importance of creating trusted peer networks.This episode offers a practical perspective for medical practice leaders looking to strengthen leadership development, build support systems, and create healthier workplace cultures.Key Takeaways[0:52] – Why this conversation matters during Women’s History MonthDaniel introduces the episode and frames the discussion around MGMA’s Women Healthcare Leaders Resource Group, one of the association’s most active member communities. The episode sets out to examine what women in healthcare leadership are facing right now and how peer connection can help.[2:08] – Cheryl Mongillo on the pressure facing independent practicesCheryl explains how managing private and independent family practices has become far more complex, requiring leaders to understand population health, care management and regulatory change — not just front-office operations. For practice leaders, this reinforces the need to develop stronger administrative talent pipelines.[3:29] – Delores McNair on bridging clinical and administrative leadershipDelores reflects on moving from the clinical side into management and administration, and why that dual perspective helps her mentor others. Her comments highlight a common challenge in medical groups: helping clinically trained professionals grow into business, operational and strategic leadership roles.[5:17] – Paola Turchi on leadership isolation and the need for peer networksPaola shares that leadership can become lonelier the further someone advances. She emphasizes the value of having a trusted group outside one’s organization — essentially a personal advisory board — to provide perspective, problem-solving support and honest feedback.[8:54] – Women leaders are still struggling with work-life demands and missing mentorshipCheryl says one of the biggest recurring themes in the group is the pressure to “do it all” at work and at home. She argues that leaders need to stop treating career and life as an all-or-nothing equation and instead build balance through boundaries, moderation and mentorship.[11:31] – Bridging clinical and administrative leadership perspectivesDaniel asks Delores how her experience on both the clinical and administrative sides informs her leadership. She explains that this dual perspective allows her to translate frontline patient care realities into operational, financial and strategic decisions — helping leaders better advocate for resources, navigate compliance, and align clinical needs with business goals. [14:27] – Protected reflection time is a leadership necessity, not a luxuryPaola points out that healthcare leaders spend their days putting out fires — provider issues, patient concerns, payer problems, audits and operational disruptions. Her key takeaway for practice leaders: create intentional time to reflect, review root causes and improve processes, or the organization stays stuck in reactive mode.[17:56] – Vulnerability and psychological safety help teams growCheryl discusses how leaders and teams can create space for vulnerability by not taking every question, critique or differing opinion personally. For medical groups, this is a practical reminder that a stronger culture comes from validation, openness, and separating professional feedback from personal offense.[20:47] – The resource group works because it is confidential, flexible and member-ledDelores explains that meetings are not recorded and are designed as a safe space where participants can ask questions, vent, share resources and seek guidance. That structure matters for practice leaders because it models the kind of trust-based professional community many leaders need but often lack inside their own organizations.[25:03] – “Work-life balance” may be the wrong goalPaola shares a reframing that resonated with her: work-life balance is less about hitting a perfect ratio and more about setting boundaries that fit the day, the season and the demands at hand. That mindset can help healthcare leaders reduce guilt and make more sustainable decisions.[27:14] – Women’s advancement still faces structural and internal barriersCheryl notes that progress in women’s leadership representation has been real but slow, and she points to both external expectations and internal hesitation around risk-taking. Her advice: women leaders need support systems that encourage them to step outside their comfort zones and pursue growth opportunities.[30:01] – Why women don’t take the space they’re givenBuilding on Cheryl’s point about self-prioritization, Paola adds that even when support systems exist at home or work, many women still choose to fill that freed-up space with more responsibilities for others. Cheryl agrees, emphasizing that risk aversion and reluctance to prioritize personal growth often keep women from stepping outside their comfort zones. [32:09] – Loneliness at the top can be addressed intentionallyDelores encourages leaders to seek three kinds of support: people who comfort, people who challenge and people who model the path ahead. It’s a practical framework for medical practice leaders building mentorship and succession structures inside or outside their organizations.[36:37] – Final message: Be seen, be heard, take the risk and lift others upThe episode closes with each guest sharing what they hope participants gain from the Women Healthcare Leaders Resource Group: confidence, safety, connection, courage and a commitment to elevate other women in healthcare leadership.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this episode of the MGMA Podcast, Seb Terry discusses how he turned a personal list of 100 life goals into a global movement. He explains the science of goal setting, the importance of kindness in achieving results, and practical strategies busy professionals can use to find purpose and satisfaction in both work and life. Hosted by Daniel Williams. Key Timestamped Moments:04:38 – Seb’s turning point: From drifting to defining a life of purpose06:38 – The science of goal setting and why most people fail (and how to succeed)13:00 – The most meaningful item Seb ever checked off his list15:01 – How “100 Things” became a global movement and inspired others17:01 – Advice for overwhelmed professionals: Micro-steps and self-kindness19:17 – How kindness and connection drive real achievementResources & Links:Seb Terry’s 100 Things Movement: https://100things.com/MGMA Leaders Conference: https://mgma.com/leaders“The Top Five Regrets of the Dying” by Bronnie Ware: https://bronnieware.com/regrets-of-the-dying/Seb Terry’s Book “100 Things: What’s on Your List?”: https://www.amazon.com/100-Things-Whats-Your-List/dp/0733626823Seb Terry on LinkedIn: https://www.linkedin.com/in/sebterry/Seb Terry’s Keynote Speaking: https://sebterry.com/The Castle (Australian film): https://www.imdb.com/title/tt0118826/Chopper (Australian film): https://www.imdb.com/title/tt0221073/MGMA Podcast: https://www.mgma.com/podcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this episode of the MGMA Insights Podcast, Sr. Editor and Host Daniel Williams chats with Jessica Minesinger, founder and CEO of Surgical Compensation and Consulting, about some of the most pressing challenges facing medical practice leaders in 2026. From physician shortages and recruitment hurdles to compensation transparency and organizational culture, Jessica shares actionable strategies to help practices attract and retain top talent while fostering trust and engagement.If you’re a medical practice leader looking to start the year strong, this conversation is packed with insights you can put into practice today.Key Takeaways[02:19] Physician Shortage and Its ImpactWhy bridging the gap between physicians and employers is critical to addressing supply-and-demand challenges in healthcare. [07:07] Recruitment Roadblocks in 2026Common pitfalls in physician recruitment—such as over-reliance on guaranteed compensation—and how to avoid them. [12:39] Aligning Fit Beyond CompensationThe importance of upfront conversations about work-life balance, leadership opportunities, and organizational culture to ensure long-term retention. [16:50] The Vulnerable Transition PeriodWhy the shift from guaranteed salary to productivity-based models can lead to dissatisfaction—and how proactive planning can prevent it. [19:55] Communication is CultureHow transparency and frequent dialogue about compensation strengthen trust and engagement within your organization.[21:50] Back to Basics: Common Sense in CompensationEngaging with the "Golden Rule"—administrators should think about whether they'd be comfortable with the compensation package offered. [23:43] MGMA Data Trends for 2026Insights from MGMA’s latest research: patient encounters are up, RVUs are stagnant—what this means for compensation strategies. Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

Summary:In this episode of MGMA’s Mindful Medicine podcast, Nike yoga instructor Xochilt Hoover shares her journey of practicing and teaching yoga since 2009. Hoover is part of Brown University’s Mindfulness-Based Stress Reduction (MBSR) teacher training, and her yoga classes can be streamed on Netflix. With April being National Stress Awareness month, Hoover shared insights from her personal journey of self-discovery on and off the mat with MGMA senior editor Daniel Williams, MBA, MSEM.Key Takeaways:- Mindfulness can be integrated seamlessly into yoga practice and teaching.- Moving slowly allows students to feel benefits in both body and mind.- Activities done in a spirit of joy and with others can enhance well-being and reduce stress.- Finding stillness through yoga and meditation can balance busy, restless modern lives.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this episode of MGMA Insights, Senior Editor Daniel Williams is live in studio with Julia Rosen, MGMA’s new Senior Vice President of Information Technology, to explore the dynamic intersection of technology and patient care in today’s healthcare landscape. Julia shares her unconventional journey from studying English to leading major IT initiatives at healthcare organizations, including her work at Epic, Centura Health and PeraHealth. Now at MGMA, she’s driving digital transformation efforts aimed at improving operations, enhancing patient experience, and ensuring robust cybersecurity across the healthcare industry.🎙️ Episode Highlights:00:00 — Welcome and Introduction00:32 — Julia’s Unconventional Path to Healthcare IT01:15 — Navigating Between Nonprofit and Business Worlds03:02 — MGMA Book Club Picks and Julia’s Favorites04:50 — COVID-19 Response and Career Highlights07:00 — Rethinking Technology in a Post-Pandemic World08:54 — Future of Patient Experience15:06 — Julia’s Vision for MGMA16:52 — Major Challenges in Healthcare IT21:09 — Exploring Cybersecurity in Healthcare24:12 — Big Bird, Colorado Life, and Fun Facts26:34 — Final TakeawaysConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

In this episode of the MGMA Podcast, Senior Editor Daniel Williams sits down with Linda Carroll of Aurora Maternal Fetal Medicine in Alaska, recorded live at the 2025 MGMA Leaders Conference in Orlando. Linda shares her unique perspective on traveling from Alaska to connect with peers, the importance of cultural sensitivity in healthcare leadership, and how resource groups like the AAPI Leaders Group provide space for meaningful conversations. She also discusses the realities of delivering care across rural Alaska, balancing Telehealth with in-person visits, and why networking is the most valuable takeaway from MGMA conferences.What you’ll hear in this episode:Challenges and rewards of delivering maternal-fetal care across AlaskaWhy cultural awareness is vital for healthcare leadersHow peer networks provide support in leadership rolesInsights from MGMA’s resource groups and breakout sessionsThe role of conferences in building community and balance for leadersConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!

Guest: Melinda Mastel, MBA, MS, FHFMA, CMPE, PMPIntroduction: In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Melinda Mastel, a healthcare finance professional and continuous learner, to discuss her career journey and insights on early career development. Melinda is set to co-present at the MGMA Leaders Conference in a session focusing on early careerist leaders in healthcare. Tune in to hear about the challenges early careerists face, the importance of continual learning, and actionable advice on career development and work-life balance.Key Takeaways:Lifelong Learning and Versatility:Melinda’s passion for lifelong learning has shaped her career path. With multiple degrees and certifications, including an MBA and MS in healthcare administration, she emphasizes the importance of broadening your skill set. “Looking at skill building helps you become a more versatile professional, able to contribute beyond your specific role,” she shares.Her diverse certifications have allowed her to step into interim roles and assist her organization in areas beyond finance, providing a broader perspective on healthcare.Balancing Career and Well-being:Melinda candidly reflects on her experience with early career burnout. “I was volunteering for everything, working 12-hour days, and not focusing on my well-being,” she recalls. The COVID-19 pandemic served as a catalyst for her to reprioritize her health and personal interests, reinforcing the need for work-life balance.Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners!This episode is brought to you by Greenway Health. Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  To learn more about Greenway Health and Novare, visit greenwayhealth.com.