AttractionPros Podcast

Episode 449: Ben Thompson talks about story-led experiences, connecting IP to operators and being a lifelong learner

Episode 448: Marc Dixon talks about technology in attractions, AI’s purpose in the industry, and learning to take risks

Episode 447: Anthony Sabo talks about maintenance and operations, figuring out the nuts and bolts, and dad-based leadership

Episode 446: Elizabeth Lugo talks about tourism in Mexico, creating a culture of learning and 18,000 collaborators

Episode 445: Kevin Williams about the next phase of immersive technology, transmedia, and embracing your audience

Episode 444: Marah Rodriguez talks about life’s twists and turns, listening and empathy, and women in leadership

Episode 443: David Contreras talks about architecture as entertainment, balancing fantasy and reality, and developing leaders

Episode 442: Mark Rosenzweig talks about integrity, transparency, and collaboration, stirring imagination, and being an operations nerd

Episode 441: Matt and Josh share their best presentation and public speaking tips

Episode 440: Melissa Lockwood talks boots on the ground, being comfortable being uncomfortable, and operating a luxury waterpark

Episode 439: Mike Denninger talks about attraction development, leadership as an introvert, and project management

Episode 438: Loren Barrows talks about helping people become better, common sense and hiring for culture

Episode 437: Clay Talley talks about intentional world-class experiences, vision-first, and staff as sherpa

Episode 436: Josh Henderson talks about being a student of the industry, community dictating the business model, and emerging natural attractions

Episode 435: 2026 Resolutionary Episode

Episode 434: Case Lawrence talks about the power of relationships, joy-based entrepreneurship and influencer-based experiences

Episode 433: Kim Welch talks about making digital ticketing better, tickets as a pre-show, and creating unboxing moments

Episode 432: Michael Acevedo talks about reliability & guest experience, being yourself, full circle career moments

Episode 431: IAAPA Expo 2025 Recap

Episode 430: Salma Abassaly talks about inspections and certifications, relationship capital, and normalizing diversity

Episode 429: Tyler Rizzo talks about bridging finance and operations, not chasing expensive pennies, and avoiding the doom spiral

Episode 428: Evan Barnett talks about cold, hard leadership, being unoffendable, and doing the basics really well

Episode 427: Nathan Caldwell talks about Empowering Kindness, developing leaders and beating the calendar

Episode 426: Phil Royle talks about being brick-centric, fantastical escapism, and teaching everything you can

Episode 425: 2025 IAAPA Thrival Guide Preview

Episode 424: Heather Doggett talks about the power of theater, co-designing experiences with staff and measuring fear

Episode 423: Faisal Mirza talks about the oohs and aahs, being cost effective vs better and it's okay to be nice

Episode 422: Gina Elliott and Jason Haycock talk about digital training transformation, immersive employee experience and investing in your team

Episode 421: AttractionPros LIVE at IATP 2025

Episode 420: Ron Romens talks about unstructured play, controlling your experience, boredom stimulates creativity

Episode 419: 10 GX Observations of 2025

Episode 418: Coen Bertens talks about starting with people, shifting culture and creating one fan a day

Episode 417: The C.O.A.C.H. Leadership Coaching Model Minisode

Episode 416: Connecting Employees to the Mission Minisode

Episode 415: Matt Cooper talks about a novel approach to lighting, theater realism and budget vs. coordination

Episode 414: Lessons from Coaster Nerd Con 2025

Episode 413: Olly Morgan talks about persistence over scale, staying true to the culture, and adapting the operations to the technology

Episode 412: Mark Shaw talks about CX vs customer service, the ACE framework and recognition isn't rocket science

Episode 411: Jeremy Hauwelaert talks about the Jungle Island experience, everything is marketing, and taking chances on employees

Episode 410: Michael Floyd talks about starting with respect, connecting employees to the mission and lessons from being a touring musician

Episode 409: Resources and best practices for job seekers

Episode 408: Harry Tomasides talks about dynamic pricing, shifting attendance and the every day is a separate event

Episode 407: Sondra and Jake Shannon talk about performance coaching, revenue strategy, and technology integration

Episode 406: Josh and Matt discuss their impressions of Epic Universe

Episode 405: Tyler Adams talks about bourbon as an attraction, creating connections with consumers and recovering before the crisis starts

Episode 404: Automated surveys minisode

Episode 403: Increasing dwell time minisode

Episode 402: Service culture beyond training minisode

Episode 401: The nuances of name tags minisode

Episode 400: Josh and Matt explore some amazing quotes from the first 399 episodes