PODCAST · business
Banking Uncovered Podcast
by RFI Global
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
Episodes
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Lumin Digital | The design principles behind great digital banking experiences
Customer expectations are no longer defined by their banking experiences alone. Every seamless digital interaction, personalised recommendation and intuitive journey, from Netflix and YouTube to Amazon and Uber, raises the bar for financial services. So how can institutions design frictionless...
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AARP | Banking's biggest miss? The opportunity in the 50+ market
With more than 125 million consumers in the US alone and a $12.5 trillion economic footprint, the 50+ segment is one of the largest and most influential customer groups. Yet many financial institutions approach this audience with outdated assumptions - particularly around digital adoption. In…
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Bank of America | Banking on trust, AI and the future of digital customer experiences
Bank of America data shows that 94% of customer interactions now take place through digital channels. As customers become accustomed to new technologies, expectations continue to evolve. Today's innovations quickly become the norm, raising the question: what's next for digital banking? In this...
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Banking Uncovered Episode 29: Delivering member-centric banking in a digital-first world
Redwood Credit Union has built its approach around a clear philosophy: every product, service and interaction must ultimately serve the member. From early investment in digital channels to creating seamless, intuitive experiences, the organisation has focused on ensuring that digital delivers the...
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Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world
As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical. In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commercial Clients at Santander UK, to explore how banks...
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Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet
Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers, creating a fragmented landscape where...
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Banking Uncovered Episode 26: Inside America’s high net worth households: Understanding the $50 trillion opportunity
High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. According to RFI Global’s MacroMonitor, the largest ongoing study of US household financial behaviour, HNW households hold 69% of all financial assets and 74% of...
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Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world
In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and what the AI-driven, digital-first future means for traditional banks and…
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Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital banking is taking shape in one of the world’s most advanced financial ecosystems.…
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Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds
2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As customer expectations rise, financial institutions are competing to deliver…
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Banking Uncovered Episode 22: From novelty to growth - what’s next for fintechs?
In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption to consolidation. Once viewed as niche players offering sleek digital payment...
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Banking Uncovered Episode 21: How Citi elevates customer experience in digital wealth management
In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore, about the latest trends and innovations in digital wealth management and how Citi is leading the charge. They explore how Citi is leveraging...
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Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia
Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles Green speaks to Stefano Colombu, Managing Director of Asia at RFI Global, about the surge in mass affluent consumers across APAC, what drives their...
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Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency
In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard Chartered, to explore the evolving landscape of SME banking across Asia and the Middle East. With over 17 years of experience in business banking and a...
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Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider
In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining the future of banking. As digital transactions become increasingly prevalent, what implications does this have for traditional banking models and...
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Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025
The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US households now hold accounts with a digital-only bank. What does this mean for traditional banks, mobile banking, and the future of financial services? In this...
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Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape
In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fintech innovation and regulatory frameworks worldwide. As digital banking and fintechs continue to reshape financial services, what does the future…
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Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world
Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best scores to date. With over 5 million customers banking online every month, the app is central to the bank’s vision of offering a seamless, full-service...
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Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans
The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to falling housing values in Australia and New Zealand. The dynamics worldwide are shifting. RFI research and insights shows UK confidence rising, and over…
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Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services
For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, rising costs and a housing crisis. What they need from financial service providers isn’t just another product; they need tools that make life simpler…
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Banking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking
Customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today’s customers want banks that understand their unique needs, offer quick and simple account setups, and provide a personalised experience. But what…
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Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech
Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%. Banking Uncovered host Charles Green talks to Jim Marous, a top 5...
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Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service
RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of...
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Banking Uncovered Episode 9: The digital banking revolution - Brett King on the rise of challenger banks
The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold?...
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Banking Uncovered Podcast Episode 8: Innovating banking - Steve Weston on digital transformation and customer engagement at Barclays
Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank. In…
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Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways
Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are...
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Banking Uncovered Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking.
RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships. In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker,...
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Banking Uncovered Episode 5: Inside SME banking, digital trends and the fintech evolution
Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions. In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the…
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Banking Uncovered Episode 4: How are fintechs disrupting the money transfer market?
Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and...
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Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity
Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture. Explore all our past podcast episodes here.
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Banking Uncovered Episode 2: The importance of building a digital bank as a platform
Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking. Topics discussed include: The importance of building a bank as a platform Scalability and...
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Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. Topics discussed include: The importance of customer-centricity in a digital...
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Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith
In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith. Subscribe to our RFI Global channel and get notified when we…
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Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston
In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston. In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next. Subscribe to…
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Season 3, Episode19: Banking Predictions 2022 with RFI Global
In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.
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Season 3, Episode 18: Adrian Toynton FIS
In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the…
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Season 3, Episode 17: Youth Banking with Dom Pym - Up
In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep…
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Season 3 Episode 11: Building Sustainable Customer Relationships with Pega
A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued When competition is prioritised over retention, and competition is intense, retaining customers is challenging. With the pandemic…
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Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi
Hosts: Kate Wilson and Anna Shaw - RFi Group Producer: Taylor Henderson - RFi Group
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Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership
Hosts: Kate Wilson - Research Director & Deputy GM - RFi Group Anna Shaw - Head of Client Insights - RFi Group With Guest: Kristy Duncan - CEO & Founder - Women in Payments Produced By: Taylor Henderson - Marketing Manager - RFi Group
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Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho
Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their…
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ABOUT THIS SHOW
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
HOSTED BY
RFI Global
CATEGORIES
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Frequently Asked Questions
How many episodes does Banking Uncovered Podcast have?
Banking Uncovered Podcast currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Banking Uncovered Podcast about?
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how...
How often does Banking Uncovered Podcast release new episodes?
Banking Uncovered Podcast has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Banking Uncovered Podcast?
You can listen to Banking Uncovered Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Banking Uncovered Podcast?
Banking Uncovered Podcast is created and hosted by RFI Global.
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