PODCAST · news
CAHPS Cast
by The MESH
For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.
Episodes
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CAHPS CAST: CAHPS Updates March 2014
Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss some of the latest updates for various CAHPS initiatives for March 2014. The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market...
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CAHPS Cast 21: The Latest CAHPS News, November 2013
A discussion of the latest updates from the CAHPS world, including specific updates on Hospital CAHPS, Accountable Care Organizations (ACO) CAHPS, and the Hospice Experience of Care Survey. Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the latest...
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CAHPS Cast 20: Getting Ready for Emergency Department CAHPS
The Emergency Department CAHPS process is getting closer to becoming a reality, with a survey instrument currently under development and going through some testing. We all know that it will be important to start incorporating the ED-CAHPS survey into your organization once it is available, but…
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CAHPS Cast 19: Challenges for Hospitals Working with HCAHPS Surveys
Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey? And what can those hospitals do to face those challenges and use the CAHPS process to its fullest...
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CAHPS Cast 18: Updates in the CAHPS World / April 2013
There are many updates happening in the CAHPS world, so Alan Jackson speaks with Janette Jones and Valerie Sipe, all of The Jackson Group, about those updates and what they could mean for your hospital or healthcare organization. This episode was recorded on April 26, 2013, and all updates and...
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CAHPS Cast 17: HH-CAHPS Overall Rating & Recommend
After having spent the last several episodes talking about the Home Health CAHPS instrument, it's time for Alan and Janette to wrap up the discussion by examining the two "key outcome" questions in the survey: Overall Rating and Recommend to Others. Alan and Janette discuss how these questions…
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CAHPS Cast 15: Introduction to Emergency Department CAHPS
The Emergency Department CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey has been announced and initial discussions are being held on the survey interment and its implementation. Alan Jackson, Janette Jones, and Valerie Sipe - all from The Jackson Group - take a break from...
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CAHPS Cast 16: Home Health CAHPS Specific Care Issues
The discussion in this episode focuses on the Specific Care Issues section of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument. This section inquires about whether or not home health providers communicated properly about prescriptions and...
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CAHPS Cast 14: Communications Between Providers and Patients
Continuing their discussion of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument, Alan Jackson and Janette Jones - of The Jackson Group – explore the portion of the survey focusing on "Communications Between Providers and Patients". Each of the…
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CAHPS Cast 13: Home Health CAHPS Database and Trends
Janette Jones and Valerie Sipe with The Jackson Group talk with Alan about the recent Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) patient experience survey database update and what the scores and trends are telling us about this survey process. The team discusses…
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CAHPS Cast 12: Home Health Care of Patients
The discussion on the Home Health CAHPS questionnaire continues, with this episode focusing on the dimension of the survey titled "Care of Patients". What are the questions in the HH-CAHPS survey dealing with the frequency of attention and gentle handling of the patient, and what can providers do...
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CAHPS Cast 11: Introduction to Home Health CAHPS
The Home Health industry was introduced to the Home Health CAHPS (HH-CAHPS) process a few years ago as a way of standardizing their patient experience surveys and providing data for public reporting. After spending the last several episodes talking about the Hospital version of this survey, show...
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CAHPS Cast 10: Updates & Value-Based Purchasing Impact
The CAHPS Cast team discusses some recent updates in the CAHPS world, affecting both the Hospital and Home Health CAHPS processes as of June 2012. Then, the attention shifts to Value-Based Purchasing and how the Hospital-CAHPS process factors into reimbursement. This is logistics episode of CAHPS...
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CAHPS Cast 9: The Wrap Up
As the Hospital CAHPS discussion is wrapped up, listen in to hear the “overall rating” score explained. How it’s measured, how it’s determined, and how to read it. Alan, Janette and Valerie also discuss ways to help improve your overall rating if your organization needs that extra push for better...
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CAHPS Cast 8: When You Left the Hospital
With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it's important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information. Alan Jackson, with The Jackson Group, is joined by Janette Jones, Director of...
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CAHPS Cast 7: Clean & Quiet
The cleanliness of a patient's room and how quiet the room is at night are two items covered in the Hospital CAHPS survey, and as it turns out both are important to the patient's overall satisfaction level. Alan Jackson, with The Jackson Group, is joined by Janette Jones and Valerie Sipe to…
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CAHPS Cast 6: Communication About Medication
In this episode of CAHPS Cast, your hosts Alan and Janette discuss the surveying domain of communication and medication. This subject refers to a short survey discussing how well communication was delivered to patients in hospital settings who were administered new medications to patients. The...
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CAHPS Cast 5: Pain Management
How patients perceive "pain management" in the hospital setting is a core element of the national patient assessment survey - and it's also one of the lowest scoring areas for healthcare organizations. Alan Jackson, with The Jackson Group, is joined by Valerie Sipe, Project Manager for CAHPS...
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CAHPS Cast 4: Responsiveness of Staff
How patients perceive the responsiveness of the staff they came into contact with during their hospital stay is one of the dimensions explored in the CAHPS survey process . Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this perception, what they believe patients are...
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CAHPS Cast 3: Communication with Doctors
How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the Hospital-CAHPS patient experience survey. Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this dimension of the CAHPS survey, highlight some of the...
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CAHPS Cast #2: CAHPS Do's and Don'ts
In this month's episode, Alan Jackson and Janette Jones of The Jackson Group discuss some of the "Do's and Don'ts" when conducting CAHPS surveys in your healthcare organization. These are things you need to keep in mind when administering the surveys, as well as things you should avoid to stay...
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CAHPS Cast #1: CAHPS Primer
To start off this new show on The MESH, co-hosts Alan Jackson and Janette Jones with The Jackson Group explain what the CAHPS process is and how healthcare organizations are responding to this national patient experience survey. This episode serves as a good "primer" on the CAHPS process,...
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ABOUT THIS SHOW
For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.
HOSTED BY
The MESH
CATEGORIES
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Frequently Asked Questions
How many episodes does CAHPS Cast have?
CAHPS Cast currently has 22 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is CAHPS Cast about?
For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This...
How often does CAHPS Cast release new episodes?
CAHPS Cast has 22 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to CAHPS Cast?
You can listen to CAHPS Cast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts CAHPS Cast?
CAHPS Cast is created and hosted by The MESH.
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