All Episodes
Connecting the Dots — 287 episodes
The Way of Excellence with Brad Stulberg
Parallels between the A3 and the H&P with Lavon Medlock
Following Your Heart with Dr. Richard D. Mainwaring
A Lifetime of Coaching: Reflections and Lessons Learned with Margie Hagene
The Blessing of Coaching with DJ Mitsch
Design Your Good Life with Charles Lee
The Collective Edge with Colin Fisher
Seeking a Coaching Community with Anna Pessah
Your Best Meeting Ever with Rebecca Hinds
AM-PAC (6 Clicks) with Craig Earley
LEAN TECH MANIFESTO with Fabrice Bernhard
KIND, The quiet power of kindness at work with Graham Allcott
Asking Effective Questions with Lavon Medlock
Continuous Improvement When Lives Are on the Line with Jennifer Katongole
Coach The Person Not The Problem (2nd Edition) with Marcia Reynolds
Mastering FLOW with Rami Goldratt & Ajai Kapoor
Training as an Experiment with Julie Dirksen
Building the Skills-Based Organization with Koreen Pagano
Everybody MATTERS with Bob Chapman
Accumulating Improvements with Jim Lancaster
The Cost of Healthcare: Perspective from a Physician as a Patient
Being Human: A Conversation with Anthony Howard
A Life’s Work with Andrew Baughen
Talk to the Elephant with Julie Dirksen
The Power of Mattering with Zach Mercurio
Meeting Reduction Initiative with Steve Nicoll
Making Leader Standard Work WORK with Mike Martyn
Dare to Care with Jane Adshead-Grant – Part 3
Dare to Care with Jane Adshead-Grant – Part 2
Dare to Care with Jane Adshead-Grant - Part 1
Leadership as a process with Mark Rosenthal
Three Insights of Organizational Excellence with Chris Butterworth
Today Was Fun with Bree Groff
The Noise Between Us with Michael Chad Hoeppner
The Dispo Expo Experiment
The Process Manifesto with Dr. Douglas Slakey
The Future of Work with Tyson Heaton
The Skills of Mattering with Zach Mercurio
Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life
The CI Movement: Lessons from a Lifetime of Improvement with Charlie Protzman
Don’t Repeat Our Mistakes with Morgan L. Jones
Never Lead Alone with Keith Ferrazzi
The Buy-In Advantage with Dave Garrison
Shifting Toward Unorothodoxy - Part 4 with Dr. Michael Hein
Shifting Toward Unorthodoxy - Part 3 with Dr. Michael Hein
Shifting Toward Unorthodoxy – Part 2 with Dr. Michael Hein
Shifting Toward Unorthodoxy – Part 1 with Dr. Michael Hein
FLOW: How to Measure Value with Nigel Thurlow
FLOW: How to Flow & Deliver Value with Nigel Thurlow
FLOW: What is Value in Healthcare? with Nigel Thurlow
Stanford Medicine Center for Improvement with Lisa Freeman
Gary Peterson; The Improvement Legacy
Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack
Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson
Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener
Don’t Say Um with Michael Chad Hoeppner
Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky
3rd Edition of Humble Inquiry with Peter A. Schein
Scientific Thinking on our thinking with Kelly Mallery
Making Lean and Continuous Improvement Work with Darren Walsh
The Block Diagram with Gemma Jones
The Secret to Meetings People Actually Enjoy with Jess Britt
SIM Labs in Health Care with Dr. James R. Korndorffer
VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig
Plot the Dots with Gemma Jones
What’s Love got to do with it? With Julie Simmons
Managing on Purpose with Mark Reich
Getting UNSTUCK with Andrew Williams
Using Key Behavioral Indicators For Predictive Success with Jacob Raymer
Driving Improvement in Rehab with Stephen Hunter
Daily Management with Jose R. Ferro
Creating a Culture of Alignment with Dr. Rusty Holman
"But we don't make widgets here!" with Michael Gallagher and Priya Oscar
The DNA of a Safety Problem with Dr. Charles Leiner
Process Analysis with Gemma Jones
A closer look at Obstacles with Gemma Jones
Improvement Work is Vulnerable Work with Jenn Christison
You’re The Leader, Now What? With Dr. Richard Winters
What are we trying to achieve? With Gemma Jones
Elevate CI with AI with Kian Gohar
Time To Think with Nancy Kline
Emily Swaney - Building an Army of Problem Solvers
Reflections on Four Years of Connecting the Dots
Quality as an Organization Strategy with Dave Williams
Tiered Huddles at Cleveland Clinic with Melissa Vandergriff & Keith Sulzer
Finance & Kata at GE Aerospace
Enhancing Healthcare Training with TWI Job Instruction (JI), featuring Petal Bartlett & Kaitlyn Wolken
Leadership Team Alignment with Jacques Neatby
Nobody’s Sleeping with Dr. Bijoy E. John
Mastering Facilitation Skills for High-Stakes Meetings with Evan Unger
Both/And Thinking with Wendy Smith
Data Science with Tom Webb
Believe with Morgan Jones
Even Better Leadership with Jenn Christison
Compassion & Kata in Healthcare with Peter Lowe
The science of human flourishing with Dr. Andy Cope
Physician Leader with Dr. Hanah Polotsky
No problem is the biggest problem of all with Mike Hoseus
Leading Excellence with Chris Butterworth and Brad Jeavons
Why fonts matter with Sarah Hyndman
Dr. Art Papier from VisualDX
Radical Humility with Urs Koenig
Training the next generation of physicians: should autonomy be the objective? with Dr. James R. Korndorffer
The Twin Thieves with Steve Jones
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 4
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 3
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 2
People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 1
Leading in a Complex World with Jennifer Garvey Berger
Ideascience with Marcus Hollinger & Josh Ruff
Writing for Busy Readers with Todd Rogers
PDSA Cycles Record with Gemma Jones
Why Care? with Chris Butterworth
Reimaging Health Care Through Fiction with Dr. Jake Lancaster
KBI (Key Behaviour Indicators) with Richard Perry
Debrief to WIN with Robert “Cujo” Teschner
Start where you are with Billy Ray Taylor
Improving all domains of outcomes using the Pulse Program with Korby Miller
The Coaching Habit & The Advice Trap with Michael Bungay Stanier (aka MBS)
A Framework for Strategic Development and Integration of the Advanced Practice Executive
Go & Observe with Shaun Barker
Practicing Excellence with Dr. Stephen Beeson
Improving how we think about Wound Care with Dr. Caroline Fife
Hard on Process, Easy on People with Keith Ingels
Picture Yourself a Leader with Elisabeth Swan
Practice Perfect with Doug Lemov
BlueHealth Baptist with Dr. Timothy Chen & Dr. Lee Greer
Teaming with Michaela Kerrissey
Measuring Surgical Competency with Dr. Teodor Grantcharov
Body Language with Mark Bowden
Humble Leadership (2nd Edition) with Peter A. Schein
I Never Thought of It That Way with Mónica Guzmán
Patient FLOW & LOS with Dr. Derek Feuquay & Jacob Lansburg
Giving Wings to Her Team with Tilo Schwarz
How to Work with Almost Anyone with Michael Bungay Stanier
Think Faster, Talk Smarter with Matt Abrahams
Wiring the Winning Organization with Dr. Steve Spear
8 Step Problem Solving with Dave Gutscher
Idea Flow with Jeremy Utley
Objectives & Key Results (OKRs) with Dr. Sarah Sydlowski
THE MISTAKES THAT MAKE US with Mark Graban
The Shingo Guiding Principles 3-part series: Enterprise Alignment (Part 3) with Chris Butterworth
The Shingo Guiding Principles 3-part series: Continuous Improvement (Part 2) with Dan Fleming
The Shingo Guiding Principles 3-part series: Cultural Enablers (Part 1) with Dr. Peter Hines
Systems Thinking and Center of Habitual Excellence with Shana Padgett & Vickie Pisowicz of Value Capture
Health Care Systems Engineering with Dr. Simon Dodds
Human Factors and Health Care with Dr. Michael Privitera
Chasing Yokoten at Cleveland Clinic with Tony Blamer
Visual Workplace and Experimentation with Elisabeth Swan
Toyota Production System Support Center (TSSC) with Jamie Bonini
GREEN Lean with Elaine Mead
Career Anchors Reimagined with Peter Schein
Using LEAN to serve the underserved with Dr. Susan Ehrlich
Center for Career Development with Dr. Sherri Brooks
Traveling down the Continuous Improvement path with Dr. Mark Hallett
Karen Martin speaks about what causes improvement not to stick and what to do about it
Improvement and the Supply Chain with Emily Lantz
Management for Omotenashi by Mike Martyn
The 4 Disciplines of Execution with Chris McChesney
Dr. Paul DeChant on Preventing Physician Burnout
Morgan L. Jones on the new book Transform Behaviors, Transform Results!
Mistake-proofing (Poka-yoke) with John Grout
Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright
Improving for Patients and Families with Alpa Vyas & Dr. Justin Ko
Visiting with Joshua Howell, President, and Executive Team Leader at the Lean Enterprise Institute (LEI)
The Façade of Excellence with John Dyer
Digital Health and Continuous Improvement with Dr. Christopher Longhurst
Lessons Learned about LEAN in Healthcare with Dr. Jack Billi
Building a Principle-based Architecture considering organizations socio-characteristics with Dr. Mohamed Saleh
Leading Performance Improvement at Stanford with Dr. Terry Platchek
The power of Safety Huddles with Dr. Paul Helgerson
How Leaders Can Inspire Accountability with Michael Timms
Emily Elrod on Wellbeing
Lessons on Leadership from Dr. David Zaas
Moving Towards More Meaningful Quality Improvement with Dr. Richard Shannon
4 Step Improvement Kata: Step 4 – Experimenting Toward the Next Target Condition with Tilo Schwarz
4 Step Improvement Kata: Step 3 – Next Target Condition & Obstacles with Tracy Defoe
4 Step Improvement Kata: Step 2 – Grasp the Current Condition with Mark Rosenthal
4 Step Improvement Kata: Step 1 - Set the Challenge with Gemma Jones
I’M GRATEFUL FOR YOU with Kevin Monroe
Improving Virtual Training with Steve Kane
Improving Patient Length of Stay (LOS) with Dr. Erik Summers
The Importance of Empathy with Dr. Adrienne Boissy
Shane Hatton and his new book Let's Talk Culture
Giving the patient a voice with Dr. Patak and VidaTalk
Continuous Improvement at Chick-fil-A with David Reid
SET THE STANDARD with Chris York
Deep Listening with Oscar Trimboli
The Theory of Constraints with Dr. Kirk Jensen
Dr. Rusty Holman, Founder and CEO, 1821Health speaks about Leadership
Brad Federman speaks about his new book Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less
A New Approach to Obesity with Dr. Jason Fung
Tom Root speaks about Lean in a High-Variability Business
Ron Carucci and his new book To Be Honest: Lead with the Power of Truth, Justice and Purpose
Leadership Coaching with Alan Spies
Criterion-Based Measurements of Patient Experience in Health Care with Dr. Thom Mayer
Artificial Intelligence in Medicine with Tom Lawry
Thinking about FLOW with Brian “Ponch” Rivera
Managing the Aging Population with Iveris Martinez
HEALING: When a Nurse Becomes a Patient, with Theresa Brown, RN
Hardwiring Flow with Dr. Thom Mayer & Dr. Kirk Jensen
10 Leadership Mindsets for High Reliability Organizations with Dr. Leslie Jurecko
Leading Improvements in Financial Services space with Kyle Kumpf
Work Made Fun Gets Done! with Dr. Bob Nelson & Mario Tamayo
Design Thinking with Andy Switky
Reflecting on the IMPACT of Dr. W. Edwards Deming with David Langford
Ron Pereira with GEMBA Academy
Hoshin Kanri with Mark Reich
Continuous Improvement in Education with John Dues
Leadership Standard Work (LSW) with Mike Wroblewski
People Value Stream with Cheryl Jekiel
Jane Adshead-Grant, The Listening Coach
Friday Night at the ER with Bette Gardner
Real Problems versus Numeric Problems with CEO of Rush University Medical Center Dr. Omar Lateef
People Value Stream with Dr. Peter Hines
Looking at Top Performers versus Average Performers with Gena Futral
Hospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium Health
Reflecting on the Future of Pharmacy with David Chen
Making the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.
Exercise can be Medicine with Lia Lansky
Health Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris Martinez
Humble Inquiry & the Physician
Bryan Crowell – Own The GAP
Perry Marshall on the POWER of the Pareto Principle
Chris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement Culture
Mohan Giridharadas, Founder & CEO of LeanTaas [Updated]
Dr. Erick Ridout shares How Intermountain Reduced NICU Infections, Pain, Blood Loss
Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare
Getting to Standard Work in Health Care with Patrick Graupp & Martha Purrier
Joe Gagnon, a LIFE of Continuous Improvement
Dr. Rick May, Senior Principal at Vizient Inc shares about focusing on the Right Data to help drive Quality at the Source
Clint Padgett shares the POWER of Project Management, the Olympic Games, Agile, and much more
Continuous Improvement in Surgery with Dr. Alan Herline
Jim Huntzinger and LEAN Accounting
Timothy Pehrson, the LEAN CEO
Dr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health Care
Jamie Flinchbaugh share is his thinking around his new book People Solve Problems
Jonathan Brill shares his thoughts behind his new book Rogue Waves
Dr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”
Dr. Marjorie Godfrey speaks about Microsystems in Health Care
Dr. Geoffrey Rose, from Atrium Health has a HEART for improvement
Arnout Orelio, a Dutch Engineer that is Leading Improvements in Health Care
Dr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma Surgery
Dr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technology
Tom Weeks from The Arbinger Institute shares about the Outward Mindset
Katie Anderson, author of Learning to LEAD, Leading to LEARN
Dr. Lee Erickson, shares her passion for improving Safety & Quality in Health Care
Kimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arena
John “GUCCI” Foley & Glad To Be Here
Dr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance Improvement
Dr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.
Dr. Eleanor Glass, using improvement to reduce physician burnout
John Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
Paula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical Center
Dr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.
Dr. Shlomit Schaal, President at UMass Memorial Medical Group has an EYE for Improvement
Dr. Gerald Hickson, from the Vanderbilt Center for Patient and Professional Advocacy (CPPA) speaks about Five Phases of a Crisis and leadership lessons
Ken Snyder, Executive Director of the Shingo Institute provides insight to the Shingo Model
Dr. Lynn D. Martin, Medical Director of Continuous Improvement and Innovation at Seattle Children's speaks about Quality & leveraging data to improve Health Care.
Dr. Tejal Gandhi, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. We talk about HRO and everything Safety related!
Toyota Motor Manufacturing Mississippi & Baptist Memorial Health Care Partnership
Dr. Jeffrey K. Liker, shares his thoughts on the second edition of the best-seller, The Toyota Way.
Raphael Rakowski, Medically Home
Dr. Stephen Muething, Chief Quality Officer at Cincinnati Children’s Hospital Medical Center
Karen Gaudet, author of Steady Work shares her experience driving improvement at Starbucks Coffee Company
Billy Taylor; “if you make people visible they will make you valuable”
Mark Graban, author, speaker, and passionate about Improvement in Health Care
Dr. Tom Peterson, VP & Chief Safety Officer at Trinity Health shares his thoughts on HRO, Paul O’Neil, Safety, and much more
Brad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management system
New Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter Schein
Dr. Alan G. Robinson on IDEA Generation
Dr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble Inquiry
TWI Job Relations (JR); How do we treat people?
Dr. DePriest: Importance of Standardization in Health Care
Dr. Matt Pollard speaks about Intermountain Healthcare & Continuous Improvement
Paul Terry on Shingo Institute and the Baptist Management System (BMS) Review
Dr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous Improvement
Jason Little on how EMPATHY is essential
Dr. Eric Dickson, President & CEO – UMass Memorial Health Care
Dr. Steven Spear; the influence of Mr. Oba, The High-Velocity Edge, and the impact on Health Care
Rich Sheridan, Building a Workplace of JOY
Dr. Lisa Yerian & Cleveland Clinic’s Continuous Improvement Journey
TWI Job Instructions (JI)
Standardization and 6 Starter Questions
Pascal Dennis on Strategic Deployment and Alignment
Dr. Paul DePriest: CI journey, Standardization, Ideal Principle Based Behaviors
Starting the Conversation